INNOVATION MGR (Supply Chain Systems)

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

This is a hybrid position working from our Legacy West Support Center in Plano, Texas. The Enterprise Innovation Manager - Merchandising and Supply Chain, is instrumental in taking new ideas and cultivating them into positive outcomes. Innovation Managers help create a culture of innovation and are involved in shaping the processes needed for forward movement across the Enterprise. The ideal candidate should have strong business knowledge in a retail environment working across multiple business models (B2B, B2C, Ecommerce, and brick & mortar).  The candidate should have a solid background in Merchandising and/or Supply Chain. Experience in project delivery from idea formulation through final project delivery is also desired. The Innovation manager will be required to work across IT disciplines and business units to formulate ideas and deliver projects in the Merchandising and Supply Chain spaces.

Responsibilities

50% Project Discovery

• Shephard Leadership / SMEs / Business and Application Owners / Vendors in the identification of business needs, storylines, and development of problem statements, business rules and measurements for strategic initiatives.
• Define and manage the overall scope of an initiative gaining appropriate signoff from affected stakeholders.
• Lead the definition of high-level requirements and work across IT teams and vendor partners to develop timelines and cost estimates to complete projects.
• Assist Leadership with building business case and preparing for funding approvals and various stage gating processes.
• Ensure all aspects of delivery and solutioning are accounted for prior to execution of a project by ensuring requirements are met throughout the project lifecycle process and keeping stakeholders apprised of changes to scope.

40% Project Delivery

• Plays an active role during the delivery cycle of projects. This may involve direct project/program management of projects or oversight of projects brought through the discovery process.
• Management of budget vs actuals, timelines, and resource planning for assigned projects.

10% Create Partnerships

• Create partnerships with Key Leaders and stakeholders throughout the enterprise to identify SME’s and customers (Digital, Solution Delivery, Infrastructure & Ops leaders).

Knowledge, skills & abilities requirements

• Degree in a relevant subject or an equivalent combination of experience, education and training.
• Project Management Institution (PMI) certification or similar certification preferred.
• 8+ years’ experience in a combination of business systems development, general business, and project management
• A proven track record of managing complex Programs across multiple business units.
• Skilled at creating executive level presentations and summaries.
• Experience with development and execution of uses cases, business benefit capture and realization.
• Demonstrated experience with SDLC, Lean Six Sigma, TQM, ITIL, etc. 
• Experience in gaining group consensus and prioritization.
• Demonstrated knowledge and experience in the areas of Merchandising and/or Supply Chain business areas.

Competencies & attributes

• Analytical skills- interpret and report on market and consumer data 

• Aptitude for Innovation - Keeps up with industry trends and knowledge.
• Shows a Bias for Action - Proactively researches and solves issues. 
• Excellent relationship-building across IT and business units and manage internal politics and buy-in.
• Strategic focused w/the ability to operate at all levels of the organization.
• Ability to work with a brief list of assumptions and support Sponsor’s to drive initiatives.
• Willingness to take the first steps to inspire others to follow and deep dive into new domains.
• Optimistic, strategically minded and generally curious about areas impacted by new systems, new processes, and customer behaviors.
• Strong technical aptitude.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lit, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.

#LI-Hybrid