Hotel Operations Manager

The Hotel Operations Manager oversees the daily operations of two property hotels including the Front Desk, Reservations, Laundry, and Housekeeping Departments.

Essential Job Duties and Responsibilities:

• Responsible for generating room forecasts and daily revenue reports, including yield management.
• Responsible for responding to guest comment cards, letters, and phone calls, addressing complaints and resolving concerns.
• Responsible for the staffing and supervision of Hotel Operations (i.e., Front Desk, Night Auditor, Reservations, Laundry, and Housekeeping).
• Formulates and implements Hotel Operations policies and procedures and ensures enforcement of company policies and procedures.
• Responsible for planning budgets and control of payroll costs.
• Establishes standards for personnel administration and performance, service to patrons, room rates, credit, and service.
• Must be able to adapt to changing business demands.
• Must be able to stand, sit, and walk for prolonged periods of time (7+ hours).
• Knowledgeable of the Indiana Gaming regulations as well as company's internal controls, policies, and procedures.
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Qualifications:

• Bachelor’s Degree from four-year college or university; 5 years related experience, or equivalent combination of education and experience
• Minimum 3 years hotel operations experience
• Strong Leadership capability
• Proficient In Microsoft Office Products (Outlook, Teams, Word, Excel)
• Experience working with Oracle Opera, Oracle Purchasing strongly preferred
• Excellent verbal and written communication skills

Compensation up to $60,000, depending upon qualifications and experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.