Healthcare Operations Specialist

Client Results Specialist (Ambassador Manager) 

In this rewarding role, you will be responsible for operational performance for the Specialist Program. You will also contribute to strategic and tactical development of patient ambassador support initiatives for the client. Develop, initiate and pull-through marketing strategies and enhance execution to maximize ROI. 

The Purpose of Your Role 

An entrepreneurial approach is key to enhancing cross-functional and client relationships, driving performance, and expanding the global patient base. Creative and results-oriented strategies are vital for the success and retention of independent business owners, aligning with client expectations for patient relationships. Effective decision-making and collaboration with senior management across multiple departments are essential, as is leading cross-functional teams indirectly while ensuring adherence to all relevant guidelines. 

The Qualifications We’re Looking For 

• Bachelor’s degree in Business, Communications, Marketing, preferred or relevant work experience 
• Proven Experience managing teams 
• 3+ years of experience in call center industry or related field
• Experience leveraging data systems to review performance data, understand reports and able to strategize performance improvements from data findings 
• Strong, proven experience across multiple functions including customer service in fast-paced, service/team environment (call center, customer service, marketing services)  
• Experience with Customer database management and customer relationship management tools 
• A highly motivated change agent that drives business-focused solutions 
• Possess strong communication and presentation skills to lead collaborative efforts across a diverse customer and vendor base. Demonstrate the ability to deliver complex information in ways that are easily understood 
• Possess a broad understanding of overall commercial business, structure, and priorities and proactively set plans to meet evolving business needs 
• Combine internal knowledge with external environment understanding to evaluate contractor capabilities to meet business needs 
• Strong problem-solving abilities in complex, compliance regulated department 

The Competencies You Bring 

Adaptability * Individual Impact and Influence * Customer Focus * Data Gathering & Analysis * Presentation Skills 

The Value You Deliver 

• Develop and articulate effective strategies that are impactful, executable, easily communicated, and clinically/financially supported for areas of responsibility (product/indication/channel) 

   

• Leverage critical thinking/problem-solving skills to devise innovative solutions 

• Proactively utilize advanced creative and problem-solving skills to develop best practices for function 

• Manage a diverse workload, multiple demands, and competing priorities within the business environment 

• Demonstrate strong program management skills to manage ongoing projects 

• Adhere to client corporate, divisional, and departmental Operating Procedures and guidelines  

• Meet regularly with key stakeholders, executive sponsors, and working team members to ensure program oversight, maintain timeline & budget, and disseminate project status information on a routine basis 

• Support strategic objectives  

• Coordinate logistics for internal and external resources to ensure time efficiency and to meet internal client needs (e.g., program timelines) 

• Consistently communicate timely and accurate information and progress across functional teams to prioritize projects, meet project timelines and exceed quality standards 

• Effectively manage projects to deliver high-quality work product in a timely fashion (meets deadlines) 

• Use appropriate data sources to evaluate effectiveness and develop business strategy 

Essential Job Functions 

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. 

• Ability to sit or stand at a desk for extended periods of time while working on a computer. 
• Available for virtual meetings in a non-distracted environment. 
• Ability to work independently and meet deadlines. 
• Up to 10% travel per year.