Head of Buyer Experience (GBH)
eBayAt eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
The Global Buying Hub (GBH) team is dedicated to creating a seamless, personalized, and locally relevant shopping journey for eBay buyers worldwide. We support more than 150 markets and 11 languages, ensuring global consistency while delivering experiences that reflect local expectations, cultural nuances, and buyer preferences. As part of this team, the Head of Buyer Experience , will lead the vision, strategy, and execution of initiatives that shape the end-to-end buyer journey across discovery, purchase, and post-purchase experiences.
This role will play a critical role to drive excellence in multiple domains including search, shipping, personalization, and cross-market experience optimization.
Key Responsibilities
Partner with Product and domain experts to deliver end-to-end buyer experiences that are personalized, relevant, and frictionless across all GBH Buyers touchpoints.
Influence the roadmap for search and discovery experiences, optimizing how GBH buyers find, evaluate, and engage with global inventory
Lead collaboration with Shipping and Post Transactions to create buyer-centric shipping options, transparency, and communication that enhance trust and conversion.
Oversee continuous improvement initiatives based on analytics, user research, and market insights.
Collaborate with international and functional partners across Product, UX, Marketing, Legal, Trust, and Compliance to deliver high-quality, compliant, and locally resonant experiences.
Translate insights into actionable improvements, sharing impact updates and opportunities at the executive level.
Foster a culture of innovation by experimenting with emerging technologies (AI, personalization engines, automation) that advance the buyer experience.
Job Requirements
10+ years of experience in Buyer Experience, Business Operations, or Customer Journey Strategy within global digital commerce or technology environments
Proven track record leading large-scale, multi-market initiatives involving multiple domains
Strong understanding of international market dynamics, cultural nuances, and buyer behavior
Exceptional communication skills and stakeholder management skills with the ability to influence at different organizational levels
Analytical mindset with demonstrated ability to use data and insights to drive prioritization and measurable outcomes
Passion for eBay’s mission, buyer-centric thinking, and delivering meaningful, global impact.
Additional Details
This job posting relates to an existing vacancy within eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.
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