Groups Operations Coordinator

Groups Operations Coordinator

Job Type: Full Time 
Location: Hybrid
Reporting to: Director of Commercial & Operations / Operations Team Lead
Role Type: New
Salary: $40,000-$45,000

Job purpose:
The Groups Operations Coordinator plays a vital role in the operational success of group travel bookings, supporting files from confirmation through departure. This position collaborates closely with other position to manage timelines, coordinate air and land arrangements, oversee supplier and airline payments, and conduct final quality control on travel documentation. Serving as a key liaison between internal teams, suppliers, airlines, and subagents, the coordinator ensures accuracy, efficiency, and a consistently high standard of service across all group travel operations.
 

What will be your key responsibilities? 

1. Group File Management: Collaborate with Group Specialists on back-end tasks, manage file deadlines, and ensure timely completion of group travel documentation.

2. Air Travel Coordination: Assist with air quoting, contract management, and special requests (seats, meals, etc.). Ensure timely deposits and ticket issuance.

3. Supplier & Airline Payments: Request, track, and confirm payments from suppliers/airlines, ensuring deadlines are met.

4.  Verification & Itinerary Management: At 90 days out, verify and update itineraries, communicate changes to internal teams and external partners, and maintain alignment with supplier confirmations.

5. Ticketing & Documentation QC: Oversee ticketing, ensure passport information is accurate, and perform final quality control checks on all documents before dispatch.

6. Team Collaboration: Work closely with the Group Specialists, liaising on file statuses, requotes, and itinerary changes. Be the go-to person for troubleshooting issues and escalating when necessary.

7. Quotes & Bookings: Convert quotes to bookings, ensuring all details are accurate and aligned with the confirmation letter.

8. Covering for Group Specialist: In the absence of a Group Specialist, manage incoming requests and assist subagents, ensuring all groups are well taken care of as needed.

9. This will be an evolving role as we move into new systems in 2026 and tasks will adapt with this.

What are we looking for?

• Organizational Mastery: Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment.

• Communication Savvy: Strong interpersonal and written communication skills, with the ability to work with both internal teams and external suppliers.

• Tech-Savvy: Proficiency in travel management systems (Amadeus) and Microsoft Office Suite.

• Group Travel Knowledge: Familiarity with group bookings, airline contracts, and payment processing.

• Collaborative Spirit: Ability to work well in a team while independently managing responsibilities.

• Adaptability: Comfortable troubleshooting and problem-solving in dynamic situations.
  
  

What can you expect from Goway?

• Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.

• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.

• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.

• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.

• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.

• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
  
  

How to Apply:
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com