Governance & Operations Lead – Card Networks

As the driving force behind the Consumer & Community Bank’s (CCB) strategic alliances with network partners, you will revolutionize how we connect with our customers and deliver innovative payment solutions. The CCB Payment Network Office is the central hub for managing and strengthening relationships with major card and account-based payment networks, ensuring alignment on strategy, innovation, and operational effectiveness. The office oversees and prioritizes key initiatives, monitors network performance, resolves issues, and facilitates stakeholder communication to address payment network opportunities and challenges.

As a Governance & Operations Lead on the Card Payment Networks Team, you will manage critical controls and operational processes between Chase and major card networks (e.g., Visa, MasterCard). You will drive governance, risk management, and operational excellence, ensuring compliance and robust oversight of our payment network relationships.

Job Responsibilities

• Control Management & Oversight
• Lead the development, execution, and monitoring of control strategies for card network oversight
• Manage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networks
• Oversee agreements, contracts, SOWs, schedules, and amendments; maintain trackers and monitor contract changes or expirations
• Create, implement, and maintain internal controls to ensure compliance with network requirements and internal policies
• Oversee access to network portals and handle requests for new Network IDs, Business IDs, and Bank Identification Numbers, including intake and governance of changes for Chase
• Manage sanctions, validate fines, and oversee compliance programs; centralize oversight of network compliance program fines and ensure proper review and disposition
• Support audits, scorecard reviews, and performance reporting related to network operations and compliance
• Collaborate with business, operations, risk, compliance, audit, and technology teams to identify, assess, and mitigate risks
• Foster strong communication and cooperation across teams

Required qualifications, capabilities and skills

• 8+ years of experience in financial services, audit, control, third-party risk, risk governance oversight, project or program management, or compliance/legal oversight with a payments network
• Advanced knowledge of control design, evaluation, and operational risk frameworks
• Strong analytical, problem-solving, and communication skills
• Proven ability to lead cross-functional teams and influence senior stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Deep understanding of card network economics, business models, and the acquiring and issuing landscape
• Ability to thrive in a fast-paced, high-growth, or early-stage environment
• Strong executive presence with excellent written and verbal communication skills
• Experience ensuring compliance with regulatory and contractual obligations

Preferred qualifications, capabilities and skills

• Experience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institution
• Risk management certification (e.g., Certified Third-Party Risk Professional (CTPRP))