Global Operations Manager, Global Sales Functional Operations

This role oversees the direct-line leadership of a team within the Global Sales Functional Operations team, which is responsible for creating, maintaining, GDS viewership, and auditing of unmanaged LNRs and managed KNRs, along with all IHG Corporate Sales Programs. Accountable for both strategic and tactical deliverables through the management of daily operational processes, key project deliverables, and ongoing operational improvements. Developing and delivering operational strategies to effectively and efficiently execute various business plans, providing leadership on global sales operations functions, intakes, and initiatives. 

This position requires strong collaboration with various internal and cross-functional teams to ensure that all policies and procedures are correctly executed, resulting in effective service delivery in accordance with established goals.

Your day to day 

Administrative & Leadership

• Responsible for the daily operational activities and effectiveness of the Global Sales Functional Operations team aligned to.
• Provide operational insight and partner with other leaders to ensure effective execution of various correlated processes in the organization.
• Develop new processes and continuous improvement to existing ones to adequately support initiatives of the Global Sales organization.
• Responsible for hiring, resource & succession planning, training, and developing existing employees to build key talents in the organization. Maintain consistent stakeholder satisfaction.

Strategic Performance, Reporting & Analysis

• Own and maintain accuracy of Global Sales Functional Operations key data points, databases, and Global Sales performance across segments
• Vigilantly review data & system integrity and communicate any issues to relevant parties, coordinating with partners for resolution or fix.
• Ensure future requirements are anticipated and developed in accordance with strategy and business needs.  Champion automation for tasks and processes.

Operational Efficiencies, Relationship and Project Management

• Subject Matter Expert (SME) for GDS/TPIs/OBT/CBTs viewership, connectivity, and governance. Develop operational governance for the following Global Sales tools and system processes: GDS viewership/TPIs/OBT/CBTs. Implement and continuously improve operational processes and methodology as related to these tools for Global Sales.
• Serve as the point of escalation for all key functions and stakeholders involved in ongoing projects assigned to team members. Confidently make decisions, perform day-to-day tasks, and communicate to stakeholders all achieved performances/improvements.
• Develop and maintain relevant documentation related to operational processes and procedures. Drive ad hoc analysis results and recommendations, help formulate strategic direction for Global Sales leaders in various levels and capacities.
• Maintain close working relationships with all identified business owners and develop a strong working knowledge of their respective business functional areas.  Conceptualize and design projects that are related to optimizing tactical Global Sales Functional Operations activities; support other operational projects and initiatives that will require input and implementation through the team members.

What we need from you

• Bachelor’s Degree or an equivalent combination of education and work-related experience 
• 6 - 10 years of progressive work-related experience with demonstrated proficiency in multiple disciplines/processes related to the position, including 2-4 years managing operational processes & teams.
• Demonstrated leadership and vision in managing groups, major projects, and initiatives. Excellent interpersonal and collaborative management style.
• Demonstrated industry knowledge supporting hotel operations relating to account management, Global Distribution Systems, and applicable systems and programs.
• Demonstrated ability to use and improve the use of databases and sales software (preferably Salesforce and Tableau).
• Demonstrated high competency in Microsoft Office Applications – i.e., MS Excel, MS Word, MS PowerPoint.
• Demonstrated ability and knowledge to navigate hotel systems, programs, revenue management, and perform team trainings on principles and procedures.
• Demonstrated excellent problem solving and time management skills. Excellent in analytical & problem-solving abilities. Proven project management and business improvement expertise.

Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $119,000.00 to $125,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

#LI-YM1