Global Investigations – Operations Team Leader

Global Investigations – Operations Team Leader

The mission of the Global Security (GS) team is the protection of the firm’s people and assets, ensuring the safety and soundness of JPMorgan Chase’s business operations throughout the world. GS works to minimize disruption and threats that undermine our businesses’ ability to serve our customers by staying in front of external and internal risks, screening all new employees, protecting our franchises when needed with thorough investigations, ensuring the safety of business travelers, and working to keep our businesses open during extraordinary situations from weather disruptions to local protests. 

As an Operations Team Leader in Global Investigations within our Global Security (GS) team, you will play a critical role in protecting JPMorgan Chase’s people and assets by ensuring the consistent application of investigation processes, policies, and procedures. You will supervise a team of fraud specialists, monitor fraud trends, drive process improvements, and promote ongoing employee development. This leadership position partners with management to deploy new support services, leads special projects, and reports key metrics to senior stakeholders. The ideal candidate brings banking experience, strong analytical and reporting skills, and a passion for safeguarding the firm’s operations against internal and external threats.

Job Responsibilities:

• Ensure that investigation processes, policies and procedures are consistently applied
• Supervise the daily work of a staff of 4-12 fraud specialists in the performance 
• Assist in monitoring fraud trends
• Initiate appropriate process improvement as needed
• Serve to create and promote employee ongoing education and development
• Lead and participate in special projects or on cross-functional teams.  
• Partner with the management team to develop and deploy new support services  
• Gather, track and report key metrics on a regular basis  

Required Qualifications, Capabilities and Skills:

• 3+ experience in a banking environment to include personnel and project management, loss avoidance, and/or operations management
• Familiarity with Web stats 
• Comprehensive knowledge related to the financial environment and bank fraud
• Analytical skills in order to recognize, troubleshoot, and resolve process problems
• Keen knowledge of Microsoft Ofc Suites
• Experience in the automation of aggregating and analyzing large amounts of data using tools such as Excel, Access, etc.

• Experience preparing reports for presentation to upper management

   

Preferred Qualifications, Capabilities and Skills:

• Experience in fraud operations, fraud investigations, or risk management is preferred 
• Experience in Quality Control or Quality Assurance initiatives is preferred
• Knowledge of/experience with OCC requirements related to SAR filing preferred