Global AML Operations - Operations Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

Responsibilities:

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

Skills:

• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Adaptability
• Data Management
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Workforce Analytics

Line of Business Job Description

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. Business Management team handles all support type requests for the organization. This role provides moderately complex research, reporting, and analytical support for the delivery of end-to-end support for AML Refresh Operations.  The candidate will operate under general supervision and assist teammates while following established procedures.

Key Responsibilities:

• Leads a team that evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.  
• Serves as an escalation point to answer inquiries from business control, audit and Quality Assurance (QA) partners to support business continuity efforts within AML Refresh.
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools
• Investigates root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
• Performs research and conducts moderately complex analysis (automated and manual) of data provided or obtained thru reporting or manual research, in a range of formats (Excel, Power BI, tableau dashboards, etc.)
• Synthesizes findings and provides actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance  AML Refresh program success
• Explores methods to enhance processes, further reduce risks, and improve AML Refresh process
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
• Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
• Supports monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

Required Skills:

• 24 months AML Refresh analyst experience required, with AML Refresh Team Lead experience preferred.
• Familiar with QA, risk management, project management and regulatory interpretation
• Ability to work in a team environment
• Exemplary verbal and written communication skills
• Experience in a process-oriented production environment with periodic changes
• Proficiency in MS Office Suite (Excel, Word, Outlook, Access)
• Strong organizational skills with the ability to prioritize and manage multiple assignments
• Ability to meet tight deadlines while ensuring data accuracy and integrity
• Self-motivated and capable of working with minimal supervision
• Attention to detail, critical thinking, and problem-solving skills
• Strong customer and client focus with adaptability and results orientation

Desired Skills:

• College degree (B.S./B.A.) or comparable work experience
• Experience working within a highly productive team in a fast-paced environment
• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
• Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
• Prior experience managing multiple projects and adjusting to changing deadlines
• Lean Sigma Six or Project Management certificates

Shift:

Hours Per Week: