Franchise Operations Manager - Property Restoration

Title: Franchise Operations Manager - Property Restoration

Reports To: Associate Vice President Operations

Location: Ontario, Canada

Core Competencies

• The ability to work both as part of a team, as well as independently
• Strong communication and leadership attributes
• Performance and results oriented
• Proven record of network and relationship building.

Job Duties

          Performance Management:

• Develop and implement performance management frameworks tailored to the unique needs of the property insurance restoration industry, and Fix Nation Restoration’s direct partners.
• Collaborate with franchise owners, project managers, and insurance partners to identify performance gaps and create targeted strategies for improvement.
• Analyze performance metrics and employee feedback to identify trends and recommend enhancements to operational performance.
• Create and maintain transparent and real-time performance dashboards accessible to management at the corporate and franchise leadership level.
• Build a compliance program to suit all insurance partner vendor instructions.
  
  Training and Development:
  
  
• Design and execute robust training programs focused on best business practices, safety protocols, and regulatory and administrative compliance specific to the property insurance restoration.
• Conduct thorough needs assessments to identify knowledge gaps and develop targeted training solutions for various roles, including Project Managers, Estimators, and restoration technicians. 
• Evaluate the effectiveness of training programs using metrics and feedback, adjusting as necessary to ensure relevance and efficacy.
• Ensure compliance with local, provincial, and federal regulations relating to training and safety within the restoration process.

        Organizational Development:

• Collaborate with leadership to ensure alignment between training initiatives and the overall strategic objectives of the organization.
• Drive initiatives focused on improving employee engagement, retention, and fostering a positive workplace culture that supports high-performance standards.
• Conduct regular assessments of the effectiveness of development programs, making adjustments as needed to align with industry changes and organizational goals.
• Stay up-to-date with industry trends, best practices, and regulatory requirements. 

       Collaboration and Communication:

• Effectively communicate with stakeholders across all levels to ensure buy-in and support for strategic and organizational initiatives.
• Provide regular updates to senior management on the progress and outcomes of  performance management programs, ensuring alignment with business objectives.
• Appropriately represent the FIX brand and develop mutually beneficial relationships with current and potential clients.

       Talent Development:

• Promote a culture of continuous learning by offering personal and professional development opportunities tailored to career pathways.
• Identify and nurture high-potential employees for future leadership roles, implementing succession planning initiatives specific to the industry.
• Coordinate mentoring and coaching programs to support skill development and career growth among employees.

Requirements

• Education: Bachelor’s or College degree relating to Insurance, Training, Business, Construction Management, or a related field preferred.
• Experience: Minimum of 5 years of experience in performance management, and or organizational development, with at least 2 years in a managerial role within the property restoration or insurance industry. 
• Knowledge of the Verisk product suite and Xactimate estimation experience a requirement.
• Strong understanding of the restoration process and relevant industry standards (e.g., IICRC certifications) a requirement.
• Excellent interpersonal, communication, and presentation skills.
• Proven ability to assess training needs and develop effective training programs tailored to varying levels of technical expertise.
• Experience with data analysis, and metrics.
• Strong leadership skills with the ability to mentor and develop teams.

Working Conditions:

• Remote Office environment with travel to franchise locations and restoration sites for training and assessment purposes.
• Flexible work hours may be required to accommodate training schedules and operational demands.
  
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