Foreign Exchange Operations Manager
Huntington National BankDescription
You must be located within the Huntington Corporate office footprint. This is a hybrid position
The Foreign Exchange Operations Manager is responsible for the management of a subset of Foreign Exchange functions, with primary responsibility for leadership and oversight of the Escalations Pod, including escalations, multi-currency loans, and investigations workflows within FX Operations.
- Establishes strategic plans that are in support of corporate goals and objectives, including the ongoing development and optimization of the Escalations Pod operating model.
Implements new policies and procedures to improve efficiency, strengthen controls, and ensure compliance with corporate and regulatory requirements, particularly across escalation and investigation processes.
Acts as a liaison with front office, middle office, and key partners (Risk, Compliance, Treasury, Technology) to facilitate timely escalation resolution and ensure alignment on issue management.
Manages day-to-day responsibilities for a team of direct reports within the Escalations Pod, including analysts responsible for:
Escalations management
Multi-Currency Loans-related operational support
Investigations and research activities
Oversees and drives resolution of escalations and exceptions, including:
Payment issues and non-receipts
Multi-Currency Loan-related operational inquiries and discrepancies
Reconciliation breaks and account imbalances
Trade-related exceptions and settlement concerns
Internal and external client escalations
Ensures all escalated items are resolved in a timely, accurate, and well-documented manner, maintaining strong audit trails and adherence to control standards.
Establishes clear ownership, prioritization, and workflow management within the pod to ensure effective handling of high-risk and time-sensitive issues.
Identifies trends and root causes across Escalations, Multi-Currency Loans, and Investigations activities and drives process improvements and control enhancements to reduce recurring issues.
Prepares, monitors, controls, and reports on the area's performance to senior management.
Establishes quality of service levels for the area, ensuring responsiveness, accuracy, and consistency across all escalation-related activities.
Performs other duties as assigned.
You must be located within the Huntington Corporate office footprint. This is a hybrid position.
Basic Qualifications:
Bachelor’s Degree
5 years of leadership
Experience with Microsoft Office
Preferred Qualifications:
5 or more years of Foreign Exchange experience
Leadership experience within FX operations, particularly in escalations, investigations, or exception management
Proven leadership skills.
Ability to manage within a fast-paced, high-volume environment with competing priorities
Experience with Wall Street Systems and/or MTS
Experience managing operational workflows aligned to a pod-based structure
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
OfficeOur Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.