Fixed Operations Assistant Manager

What Employees Love about Tenvoorde Ford

Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our team feel valued.  This is where our best ideas come from.

• Weekly salary, monthly bonus potential
• Upward mobility – Tenvoorde Ford is growing, and other leadership positions are needed as we continue to grow as a company.
• Positive, family oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference.
• Benefits: Paid time off, 401(k) program, employee discounts
• Employee contests – SPIFF’s
• Standard benefits options (medical/dental/vision etc.)
• Opportunity to meet new people every day
• Learning new skills

The Tenvoorde Family is seeking an amazing, experienced Fixed Operations Assistant Manager!

Have you been told you’re “outgoing and energetic with a positive attitude”?  Are you looking for a career that offers stability, opportunity and a better work-life mix?  If so, we are looking for someone just like you!  We need you to be the essential piece of the long-term success of Tenvoorde Ford’s service department.  This is a dynamic position crossing all fixed operations departments. Due to the scope and fluidity of this position, a proven history of multi-departmental growth and leadership are required.

Responsibilities

What does a Fixed Operations Assistant Manager do?

• Learn, know and master all aspects of Tenvoorde Ford fixed operations departments.
• Working as a team with department managers to achieve goals and effectively manage the department.
• Fill in for department managers during training, or PTO.
• Have the flexibility to work projects or objectives in multiple fixed ops departments simultaneously.
• Ensure crew actively provides excellent customer experience
• Assist advisors with all aspects of the RO process including taking photos/videos, upselling and ensuring completion of RO
• Manage WIP and push to complete jobs
• Understand the shop’s financials to drive results and beat budget
• Review and submit timesheets for payroll
• Support all fixed operations employees with their duties
• Support all fixed operations managers with lean management, goal setting, technology setup and maintenance, employee and customer concerns.
• Take guidance from general manager in coordination with department manager.
• Help grow new fleet service accounts and Mobile Service accounts.

Qualifications

• 3+ years fixed operations experience or 2+ years fixed operations management experience required.
• Must have experience and knowledge of industry digital tools (X-time,Dealertrack, Ford Motor Company experience is a plus).

• Must be the ultimate team player and contribute to each department.
• Must be adaptive to and embrace change
• Must be reliable
• Must work with a high level of attention to detail, organization and accuracy.
• Amazing work ethic
• Ability to identify issues or inefficiencies, offer resolutions and communicate that information in a team friendly environment.
• Clean driving record.

Good to Know Before You Start!

• Be prepared to work 50 hours per week, 5 workdays per calendar week.
• Basic computer skills are needed
• You will walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling and turning
• You may need to work in hot/cold weather conditions
• Always be alert and aware of your surroundings
• Must be able to lift up to fifty (50) pounds

Benefits

• Paid Time Off
• Health Insurance, single and family coverage
• Health Savings Account option
• Dental Insurance
• Life Insurance
• 401k retirement plan
• Employee Vehicle Discounts 
• Employee Parts/Service Pricing Discounts
• Referral Bonus Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.