Financial Operations Specialist

About eShipping

eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We strive to provide best-in-class service to our customers through comprehensive logistics solutions that span domestic and international transportation management, warehousing, distribution, technology, business intelligence and financial services. At our core, we are a people-development company and operate under a service-oriented mission and set of core values that inspire every business decision and every daily interaction. If you're interested in joining this special team or learning more about our growing company visit https://eshipping.biz/. 

Position Summary

The Financial Operations Specialist is a fully remote position that plays a key role in delivering exceptional service across billing, invoicing, claims, and customer support. This includes generating and sending invoices and reports, investigating and resolving billing discrepancies, providing necessary documentation, and addressing customer inquiries effectively.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Delivering comprehensive solutions for internal and external invoicing, billing, and dispute inquiries

• Assisting customers in resolving carrier disputes and overcharge claims to completion

• Monitoring assigned Deskpro queues

• Gaining proficiency in all required software applications

• Ensuring compliance with departmental standard operating procedures (SOPs)

• Generating invoice reports on a weekly and monthly basis

• Providing customers with the necessary backup documentation for invoicing

• Performing other duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently while fostering appropriate collaboration with leadership.

• Demonstrated efficiency and professionalism in customer service and client management.

• Strong communication and interpersonal skills.

• A proactive approach with a strong sense of urgency.

• Proficiency in Microsoft Office and basic technical skills.

• Ability to effectively multitask in a dynamic team environment

Minimum Education and Experience

• High school diploma or equivalent

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice. 

eShipping is an equal opportunity employer.