Field Operations Manager

Velocity Maintenance Services has recently formed a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This new collaboration has created a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers.

At Velocity we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: We offer an above average base compensation package with overtime earnings potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Field Operations Manager is responsible for ensuring smooth, efficient, and quality-driven service operations for a dedicated region within our national footprint. This role owns the central scheduling of planned maintenance, the accuracy of the asset database, the quality control of work orders, and hands-on support for new shop startups. The ideal candidate blends attention to data detail with operational savvy, turning information into action that improves uptime, reduces cost, and elevates the technician and customer experience.

Key Job Responsibilities:

• Develop, manage, and optimize planned maintenance schedules to ensure regulatory and contractual compliance, coordinate effectively with service teams, and drive full PM completion.
• Maintain complete, accurate asset data within the computerized maintenance management system “CMMS” by enforcing standards, performing audits and data cleanup, and managing asset setup and validation during new site launches.
• Ensure high-quality, compliant work orders by validating accuracy and coding, coaching stakeholders to prevent errors, and tracking rework and defect trends to drive operational improvements.
• Support new shop launches by setting up service operations, configuring assets and CMMS, establishing schedules and vendor coverage, and delivering training to ensure full day-one service readiness.
• Other duties as assigned

*This job description is subject to change at any time.

Job Requirements:

• 5+ years in service operations, maintenance coordination, material handling equipment fleet management, or related analytical support role.
• Proven ability to coordinate schedules across multiple regions and stakeholders.
• Excellent attention to detail, documentation discipline, and process orientation.
• Clear written and verbal communication skills; ability to coach non-technical users.
• Hands-on experience with a CMMS/EAM platform
• Experience in multi-site field service (automotive/heavy equipment, facilities, industrial services, or similar).
• Familiarity with SalesForce, SQL, Power BI/Tableau, or similar analytics tools.
• Project coordination experience supporting new site openings or transitions.
• Travel up to 40%

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an industrial setting, with co-workers and customers working side-by-side and a moderate level of activity being performed by co-workers and customers in the surrounding area. The noise level in the work environment is moderate.

Velocity Maintenance Services, LLC considers applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.