Field Operations Manager
ABMRegion Coverage: Upstate New York
Direct Oversight: 10–15 sites | 6 Site/Area Managers | ~250 Employees
Position Summary
The Field Operations Manager (FOM) is responsible for leading day-to-day operations across a portfolio of Amazon fulfillment, logistics, and specialty facilities throughout Upstate New York. This role provides direct leadership to approximately six managers overseeing 10–15 locations and a workforce of approximately 250 employees.
The FOM ensures all sites operate safely, efficiently, and in full alignment with ABM and client expectations. This leader is accountable for service execution, staffing strategy, labor control, quality audits, client relationships, payroll accuracy, compliance, and manager development. The ideal candidate is a hands-on operational leader who can balance field presence with strategic oversight across a multi-site region.
Annual Salary: $75,000-85,000 annually
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
Territory: This Area Manager position is up to 50 percent travel within upstate NY to visit sites
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.
Responsibilities
Operational Leadership
- Lead daily janitorial and facility support operations across 10–15 client sites throughout Upstate New York.
- Ensure all locations consistently meet ABM service standards, Amazon expectations, and contractual scope of work.
- Drive execution of route cards, cleaning schedules, staffing plans, and operational best practices.
- Respond rapidly to escalations, service failures, staffing shortages, and client concerns with long-term corrective actions.
- Maintain readiness for client audits, inspections, and performance reviews.
People Leadership
- Directly supervise and develop approximately six managers responsible for site-level execution.
- Lead a workforce of approximately 250 employees through effective manager coaching and accountability systems.
- Build strong bench strength through hiring, onboarding, training, succession planning, and performance management.
- Foster a culture of safety, urgency, teamwork, accountability, and recognition.
- Address employee relations matters in partnership with HR and branch leadership.
Client & Relationship Management
- Build trusted relationships with Amazon site leadership and key stakeholders across all assigned facilities.
- Conduct regular business reviews, site walks, and service alignment meetings with clients.
- Ensure timely communication regarding escalations, corrective actions, and operational improvements.
- Protect and grow the client relationship through consistent execution and responsiveness.
Financial & Administrative Management
- Manage labor performance, payroll accuracy, overtime controls, and staffing to budget targets.
- Review headcount versus staffing models and adjust labor deployment as business needs change.
- Oversee supply usage, purchasing, vendor support, and expense controls.
- Prepare and submit operational reports, financial updates, labor summaries, and action plans.
Quality, Safety & Compliance
- Ensure all teammates follow ABM and client safety policies, PPE standards, and regulatory requirements.
- Maintain compliance with training programs, onboarding requirements, badging, and certifications.
- Conduct quality inspections and leadership audits to validate service execution.
- Ensure documentation is complete, current, and audit-ready at all times.
Travel & Schedule Flexibility
- Travel regularly throughout the Upstate New York region to support sites, coach leaders, and respond to business needs.
- Maintain schedule flexibility, including early mornings, evenings, weekends, and holidays when operationally required.
Qualifications
Minimum Qualifications:
- 5+ years of leadership experience in janitorial, facilities, logistics, manufacturing, or multi-site operations.
- Proven experience managing leaders across multiple locations.
- Strong labor management, payroll, staffing, and budget control experience.
- Client-facing leadership experience with the ability to influence senior stakeholders.
- Strong working knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
- Valid driver’s license with reliable transportation.
- Ability to travel extensively throughout Upstate New York.
Preferred Qualifications:
- Experience managing services within large distribution centers, fulfillment centers, or Amazon operations.
- Bilingual / multilingual capabilities.
- Experience with timekeeping, labor management, and compliance systems.
The successful Field Operations Manager will be a visible, decisive, and highly organized leader who can stabilize challenged sites, develop managers, control labor, and build strong client trust across a geographically dispersed operation.
Reports directly to the National Operations Manager - Regional Operations Leadership.