Facility Operations Lead - NTC

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good. 

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S. 

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results. 

Position Description

The Facility Operation Lead is responsible for the daily operations, upkeep, and reliability of the National Training Center’s support services. Reporting to the Facility Manager, this role is a hands-on working position which provides operational oversight of all activities in support of NTC daily operations including housekeeping and event set up.
 

Primary Responsibilities

Facility Operations

• Oversee daily facility support service operations, including housekeeping, support equipment serviceability, and life safety systems.
• Conduct inspections and ensure compliance with safety regulations, and organizational standards for appearance and serviceability. 
• Coordinate and provide operational oversight to contractors and vendors providing facility support services.

Event Support

• Provide facility operations support during events, including moving equipment, set-up, breakdown, and coordination with the Hospitality and Events teams.
• Ensure facility services are prepared to support training camps, matches, conferences, and major events.
• Respond promptly to operational issues during events to maintain safety and service standards.

Risk & Safety

• Ensure emergency preparedness systems and protocols are functional and tested.
• Promote and enforce a safe working environment for staff, contractors, and visitors.

People Leadership

• Provide facility support services oversight and direction to contractors and support staff
• Support a team-oriented, service-first culture aligned with U.S. Soccer’s principles and values.

Attendance

• In Person
• 40 Hours per week
• Monday- Friday -- occasional evenings, weekends, holidays
• 8:00 am – 5:00 pm

Minimum Qualifications

• 1–3 years of facility operations, customer service, or administrative experience in a sports facility, university, large commercial facility, or other multi-use venue.
• Experience working with contractors in support service operations.
• Familiarity with facility management software and work order systems.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and maintain composure in a fast-paced environment.
• Demonstrated reliability, discretion, and professionalism.
• Must be able to connect “micro” details to the “macro” vision and mission. 
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook). 
• Ability to lift 50 pounds and perform basic manual labor tasks. 

Desired Qualifications

• Prior experience in a sports or entertainment venue.
• Certification such as CPR, AED, CFM or equivalent.
• Experience supporting events or facilities operations.
• Multilingual skills (Spanish preferred).
• Passion for soccer.

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development. 

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.