Facilities Operations Manager

Principal Duties and Responsibilities

Responsible for the oversight of day-to-day operations and administrative activities of Facilities and Janitorial staff. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, inventory control of equipment and supplies, and ensures staff is providing and maintaining acceptable maintenance and janitorial practices for the assigned buildings.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 

ABM Benefits Information 

Essential Functions

• Coordinate service activities for assigned buildings. Ensure that services are performed as contracted and at the intended profit margins.
• Control supplies, equipment, and personnel necessary to meet customer specifications.
• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings.
• Attend ABM training workshops when scheduled.
• Develop operational improvement plans and implements process changes within assigned buildings.
• Ensure compliance with company policies and procedures and all federal, state and local government regulations.
• Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented.
• Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer. Utilizes the maximum capabilities of ABM’s Computerized Maintenance Management System (CMMS).
• Manage and provide leadership to Supervisors, and Lead personnel assigned to the buildings.
• Responsible for directing work; appraising performance; rewarding and disciplining subordinates; addressing complaints, resolving problems, and terminating employees.
• Perform other duties as assigned

*Job duties may be modified at any time

Minimum Requirements

• Must have a High School diploma and a minimum of 7 years of supervisory experience in a commercial or industrial facilities maintenance environment.
• Bachelor’s degree is preferred with a minimum of 5 years of relevant experience.
• Strong knowledge of crafts within Facility Operations to include commercial or industrial electrical, plumbing, painting, and carpentry.
• Strong knowledge of maintenance management principles and concepts including work standards and methods, facilities planning, economic analysis, production flow, material handling, and project management.
• Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
• Valid driver’s license.

Computer Skills

• Intermediate skills with Microsoft Office applications (Word, Excel, Outlook)
• Basic skills in CMMS software preferred