ESIS Claims Operations Coordinator

ESIS Claim Assistant

ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre and post-loss services. 

KEY OBJECTIVE:

Under limited supervision, performs customer serivce and/or claims processing functions, title processing to ensure the legitimacy, accuracy of paperwork for total losses. Works with internal and external customers to ensure the quick processing of total loss claims. 

MAJOR DUTIES & RESPONSIBILITIES: 

Duties may include, but are not limited to:

• Title processing, including reviweing paperwork prior to sending to vendor for review

• Speaking with vehicle owners and explaining the paperwork process

• Making lien-holder phone calls

• Providing final pay documentation to adjusters

• Inventory management

• Communicating with various vendors

• Issuing invoice payments

• Ordering supplies

SCOPE INFORMATION: 

• Reports to Operations Manager
• Works with Total Loss Team Leader

• 2-4 years Title Processing expereince.
• Ability to operate and contribute positively in a team-based environment.
• Good written and oral communication skills including effective telephone skills.
• Ability to work independently under limited supervision.
• Superior organizational and analytical skills and the ability to effectively manage multiple priorities.
• Demonstrated initiative as evidenced by the ability to self-manage, organize and prioritize work.
• Strong working knowledge of computer systems and various Microsoft applications such as Word, Outlook and Excel.
• Committed to high standards of behavior and performance.