Employee Operations Coordinator

Job Title: Employee Operations Coordinator (Contract, 12-month maternity leave)

Reports To: Senior Manager, Business Intelligence

Location: Mississauga, ON, Hybrid Role 

Compensation: $50,000.00 - $55,000.00/year

Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premiere wireless retailer.

As an Employee Experience Coordinator, you’ll be joining a supportive team committed to mentorship, growth, and continuous improvement. This role offers hands-on experience managing the day-to-day operations of a workforce as well as systems management and reporting. If you’re passionate about data, have strong attention to detail, and are looking for a great opportunity to grow, we’d love to meet you.

The Employee Experience Coordinator is responsible for ensuring seamless onboarding, offboarding, referral management, and other employee- related processes. This position combines cross-functional collaboration, and a people first mindset, with data analysis and employee management. Reporting to the Senior Manager of Business Intelligence, you will support the overall employee experience by effectively managing administrative tasks, employee access management, as well as analyzing and presenting key sets of data.

Key Responsibilities:

Onboarding:

• Generate new-hire emails and welcome letters.
• Create new-hire profiles in requisite systems.

Offboarding:

• Deactivate official emails and remove active licenses.
• Distribute exit surveys to resigned employees.
• Deactivate portal access
• Reset passwords for store emails and manager/assistant manager emails.

Transitions and Password Management:

• Assist with transfers, terminations, temporary help, title changes.
• Provide and remove access as per transition requests.
• Manage password reset requests received.

Referral Management:

• Update referral files and process monthly pay-outs.

Reporting:

• Update, maintain and share reporting around key areas as required.
• Update and maintain required trackers and lists in relevant domains (contact lists, Employee IDs, Employee reporting, Attrition reporting, etc….).
• Prepare, Analyze and present data to key stakeholders.

Qualifications:

• College diploma or degree in Business Administration, or a related field is an asset.
• Proficient knowledge of Microsoft Excel; financial reporting software a bonus.
• Telecommunications experience is an asset
• 1-3 years of relevant work experience, including data entry, reporting, administration or field/retail leadership experience.
• Strong analytical skills and attention to detail.
• Excellent communication and problem-solving skills.

Skills & Competencies:

• Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.
• Ability to execute basic IT troubleshooting workflows.
• Strong teamwork and collaboration skills, with a proactive approach to problem-solving.
• Ability to work in a fast-paced, dynamic environment with tight deadlines

WOW! mobile boutique is a multi carrier wireless retailer, a joint venture between Rogers and Telus, operating under Match Transact inc. It has kiosks in 80 locations across Canada. 

WOW! mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW! mobile boutique is a certified Great Place to Work® in Canada!

We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

At WOW! mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.

WOW! mobile boutique is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.