Drop Ship Operations Specialist

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

We are seeking a detail-oriented Drop Ship Operations Specialist to manage and optimize our drop shipping operations. This role is critical to ensuring seamless order fulfillment, maintaining strong supplier relationships, and delivering exceptional customer experiences through efficient coordination between our sales channels and third-party suppliers.

The Opportunity

Order Management & Coordination

• Monitor order status from placement through delivery, proactively addressing any delays or issues
• Coordinate with suppliers to ensure timely fulfillment and accurate shipping information
• Manage order exceptions, cancellations, and modifications efficiently

Supplier Relations & Performance

• Establish and maintain strong working relationships with drop ship vendors and partners
• Monitor supplier performance metrics, including on-time delivery rates, fulfillment rates, and accuracy.
• Conduct regular performance reviews and address issues through corrective action plans
• Onboard new suppliers and ensure they meet operational standards and requirements

Inventory & Product Data Management

• Maintain accurate product availability data across all drop ship suppliers
• Coordinate with suppliers to update inventory levels, pricing, and product specifications
• Flag discontinued items and work with merchandising teams on replacements
• Ensure product information accuracy across all sales channels

Customer Service Support

• Collaborate with customer service teams to resolve drop ship-related inquiries and issues
• Investigate and resolve shipping discrepancies, damages, and quality complaints
• Maintain communication standards that ensure positive customer outcomes

Process Improvement & Reporting

• Identify opportunities to streamline drop ship processes and improve operational efficiency
• Generate regular reports on key metrics including order volume, fulfillment rates, and supplier performance
• Analyze data to identify trends, problems, and opportunities for improvement
• Document standard operating procedures and best practices

The Must Haves

• 2+ years of experience in e-commerce operations, supply chain, or logistics
• Strong understanding of drop shipping models and fulfillment processes
• Proficiency with order management systems, ERPs, or e-commerce platforms
• Advanced Excel skills for data analysis and reporting
• Excellent organizational skills with ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills
• Problem-solving mindset with attention to detail
• Embodies, honors, and lives our core values: The Great 8 

The Nice to Haves

• Experience with specific platforms (Shopify, NetSuite, etc.)
• Knowledge of EDI systems and automated order processing
• Familiarity with shipping carriers and logistics software

Skills & Competencies

• Analytical thinking and data-driven decision making
• Ability to work independently and take initiative
• Customer-focused approach to problem resolution
• Adaptability in a fast-paced, changing environment
• Strong interpersonal skills for cross-functional collaboration
• Time management and ability to meet deadlines consistently

Work Environment

• This position may be performed remotely. The role requires regular computer use and communication via phone, email, and video conferencing.

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $23.00/hr to $26.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.