Dispatch & Systems Administrator, Parking and Transportation

Description

This opportunity is currently available for internal applicants only as THERE IS A STRONG INTERNAL CANDIDATE FOR THIS POSITION.

Parking and Transportation within AVP Strategy Enterprise Comm is currently seeking a Full-time Regular Dispatch & Systems Administrator.

Reporting to the Manager, Parking and Transportation Services, this position is the expert and resource for administration of software and systems that are critical to the operations of the department. The position operates with minimal supervision and is expected to make decisions regarding the operation using a high level of judgement. Issues that arise can have significant financial and operational impacts and range from medium to high complexity. The incumbent can be expected to exercise flexibility and adaptability in responding to evolving priorities and operational demands. This position will be required to work a variety of shifts from Monday to Sunday, from 7:00 to 21:00, often operating on a Monday-Friday 9:00-17:00 basis to provide extended support to the parking operations.

Summary of Key Responsibilities (job functions include but are not limited to):

Systems Administration & Technical Management - 50%

• Administer, configure, and optimize parking and residence access control systems to ensure reliability, performance, and data integrity.
• Manage user access, roles, and permissions across platforms.
• Provide system and program training to all employees within parking and transportation as required.
• Monitor, test, and troubleshoot systems, including hardware, firmware, LPR technologies (Genetec), and residence access systems (Genea).
• Maintain LPR alert logic and system configurations to support enforcement operations.
• Coordinate system integrations and collaborate with IT and stakeholders on cybersecurity and compliance requirements.
• Identify system issues and lead resolution efforts with internal teams and external vendors.
• Manage vendor relationships, including system enhancements, support, and lifecycle planning.

Dispatch & Enforcement Coordination - 40%

• Lead dispatch operations for enforcement staff, ensuring clear, timely, and effective communication.
• Analyze data from AIMS, Genetec, and related systems to guide enforcement deployment and priorities.
• Provide real-time direction on enforcement activity, including high-infraction areas and impoundable vehicles.
• Interpret operational data to support decision-making in complex, time-sensitive situations and improve enforcement effectiveness.

Department Support - 10%

• Provide operational guidance and training as needed to Parking Services staff.
• Maintain working knowledge of all parking administrative functions, such as appeals, permit issuance, and UPass issuance, to support operations during peak periods.
• Assist with service delivery for events and off-site activities.
• Support departmental initiatives and projects through coordination, analysis, and implementation.
• Ensure decisions and actions align with university structure, policies, and stakeholder considerations.
Resolve operational and system-related issues in a timely and effective manner using sound judgment.

Qualifications / Requirements:

• 1-3 years of systems administration or information technology experience.
• Excellent organizational skills and the ability to share knowledge and workflow with team members.
• Excellent communication skills, both verbal and written are a necessity.
Work in the parking industry or relevant post-secondary education would be an asset.

Application Deadline: June 26, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 1.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments (oic@ucalgary.ca) and requests for accommodations can be sent to People & Culture (hrhire@ucalgary.ca).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.