Disbursements Operations Onboarding Analyst

Join a team that ensures smooth and secure client payment operations. You'll help set up fraud protection services and translate business needs into effective solutions. Collaborate across various functions to test and launch secure file flows, solving new challenges daily. If you thrive on detail and quality, this role is for you.

As an Account Reconciliation Program Fulfillment Analyst in Payments Operations, you ensure clients are set up accurately, tested thoroughly, and activated flawlessly across account reconciliation, positive pay, check print, and related services. You partner with cross‑functional teams to validate requirements, test file transmissions, and resolve issues quickly. You will help us strengthen fraud protection, reduce risk, and deliver a reliable experience for our clients.

Job responsibilities

• Onboard clients to account reconciliation, positive pay, controlled disbursement, payables services, catalyst, and check print solutions.
• Validate feasibility of requested services; reject and coach on corrections when requirements are incomplete.
• Configure inbound and outbound file transmissions and coordinate testing with implementation and connectivity teams.
• Execute new setups, changes, and deactivations with precision and within defined service levels.
• Review and process daily self‑enrollment tasks; close workflow items by end of day.
• Perform end‑to‑end file format and routing tests; analyze results to confirm successful processing.
• Record work in quality control logs; remediate peer review findings promptly to prevent customer impact.
• Maintain install calendars and readiness lists; execute activation steps on install days without disruption.
• Respond to mailbox inquiries; research issues and provide clear, timely guidance to partners and clients.
• Follow documented standard operating procedures; raise gaps or errors for update and maintain runbook accuracy.

Required qualifications, capabilities and skills

• 3 years experience in payments operations, treasury services, or cash management.
• 2 years experience configuring or supporting account reconciliation, positive pay, or comparable cash control services.
• 1 year hands‑on experience with IBM mainframe tools (TSO/ISPF) or an equivalent host environment.
• Working knowledge of structured file formats such as CSV or fixed‑width; ability to validate layouts against specifications.
• Proven attention to detail with disciplined use of checklists and quality controls.
• Strong problem solving skills to identify root cause on errors and failed transmissions.
• Strong written and verbal communication skills for stakeholder coordination and issue resolution.
• Experience using enterprise workflow or ticketing tools to manage queues and document outcomes.

Preferred qualifications, capabilities and skills

• Strong experience with ARP (Account Reconciliation Program)
• Experience with Controlled Disbursements and Check Print Outsourcing processes.
• Exposure to quality frameworks and peer review workflows in an operational environment.
• Client implementation or onboarding experience within financial services.
• Familiarity with fraud controls such as Positive Pay, Payee Name, and Reverse Positive Pay exception decisioning.