Director, Revenue Operations

Job Summary:

The Director of Revenue Operations is a strategic leadership role responsible for optimizing, scaling, and overseeing the full revenue cycle within a multi‑site clinical research organization. This position ensures accurate forecasting, streamlined revenue processes, clear visibility into financial performance, and alignment between Finance, Clinical Operations, Business Development, and Site Leadership. The Director will design and manage processes that support sustainable revenue growth, operational efficiency, and financial accuracy across the organization’s portfolio of clinical trials.

Duties/Responsibilities:

• Revenue Strategy & Leadership
  • Develop and implement the organization’s revenue operations strategy, aligning financial goals with operational execution across all clinical research sites.
  • Serve as a key thought partner to executive leadership on revenue optimization, pricing models, contract structures, and site performance metrics.
  • Lead and mentor a high performing Revenue Operations team, including billing, collections, and financial analysis staff.
• Revenue Cycle Management
  • Oversee end to end clinical trial revenue cycle, including budget review, milestone tracking, invoicing, accounts receivable, and collections.
  • Implement and maintain processes to ensure timely and accurate revenue recognition based on trial budgets, patient visits, milestone completions, and contracted payment terms.
  • Ensure compliance with GAAP, internal controls, and audit requirements.
• Systems, Process Optimization & Automation
  • Evaluate, implement, and optimize systems to support revenue lifecycle management (e.g., CTMS, EDC integrations, financial ERP).
  • Lead the strategy, development, and implementation of AI‑driven automation solutions across the revenue cycle; in invoicing, milestone tracking, data validation, and revenue recognition workflows in order to improve speed, accuracy, and scalability.
  • Drive automation initiatives that streamline invoicing, accruals, forecasting, and reporting.
• Cross Functional Collaboration
  • Partner closely with Clinical Operations to ensure accurate and timely tracking of patient visits, procedures, and study milestones.
  • Collaborate with Business Development on pricing strategy, budget negotiations, and feasibility assessments.
  • Work with the Contracts & Regulatory teams to align financial terms with operational deliverables.
• Compliance & Quality
  • Ensure adherence to industry regulations, sponsor requirements, and financial standards.
  • Maintain proper documentation, audit trails, and controls across all revenue operations.
  • Support external audits, monitor internal compliance, and address discrepancies proactively.
• Other duties as assigned.

Required Skills/Abilities:

• Experience within a clinical research organization, SMO, CRO, or healthcare environment.
• Familiarity with CTMS platforms and clinical trial billing workflows.
• Strategic and analytical thinker with a process‑optimization mindset.
• Excellent communication skills and ability to partner effectively with technical and non‑technical teams.
• High attention to detail with the ability to manage multiple complex projects.
• Demonstrated leadership ability in a fast‑growing, matrixed environment.

Education and Experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• Eight (8) plus years of progressive experience in revenue management, accounting, or financial operations.
• Three (3) plus years in a leadership role managing teams and cross‑functional initiatives.
• MBA, CPA, or similar advanced credential a plus.
• Strong understanding of revenue recognition principles and financial controls.
• Proficiency with financial systems (ERP), Excel, and business intelligence tools.

NOTE: The above Job Description is intended to communicate the general function of the mentioned position and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management