Director of Service Operations

Director of Service Operations – Build, Lead, and Scale a High‑Performance Service Division

Lexington, South Carolina

Plumbing Solutions, LLC is a fast‑growing, family‑owned company with a strong commitment to excellence, our employees, and the customers we serve. We are hiring a Director of Service Operations to build our Service Division from the ground up and lead it as a standalone, high‑performance business unit.

This is not a maintenance role. This is a builder role for a strategic operator who can create structure where none exists, drive growth, and develop a world‑class service organization.

Does This Sound Like You?

• You have deep leadership experience in plumbing, HVAC, or electrical service operations
• You’ve built or scaled a service department — not just maintained one
• You understand pricing, margins, KPIs, and how to run a profitable P&L
• You thrive in environments where you can design systems, processes, and workflows
• You know how to hire, develop, and lead high‑performing technicians
• You’re a strategic operator who loves building something from scratch
• You want full ownership, autonomy, and the ability to shape a division your way

The Experience We’d Love To See:

• 5+ years of leadership experience in service operations (plumbing, HVAC, electrical)
• Proven success building or scaling a service department
• Strong financial acumen: pricing, margins, KPIs, and operational performance
• Experience leading technicians, dispatch, and service workflows
• Preferred: ServiceTitan or similar platform experience
• Preferred: Multi‑trade background and a demonstrated builder mindset

What You’ll Get To Do:

Build the Service Division

• Develop and implement the service pricing structure and price book
• Design and install service systems, processes, and workflows
• Establish KPIs, dashboards, and performance tracking

Own Financial Performance

• Full ownership of the Service P&L
• Drive revenue growth and gross margin performance
• Ensure the division meets profitability targets

Team Development

• Recruit, hire, and develop service technicians
• Build a performance‑driven, accountable culture
• Implement training, coaching, and accountability systems

Operational Leadership

• Oversee dispatch, scheduling, and daily service execution
• Improve efficiency, close rates, and average ticket value
• Ensure quality control and minimize callbacks

Growth Execution

• Partner with leadership on marketing and demand generation
• Leverage existing new‑construction customer base
• Build a scalable service platform capable of expansion

Why You Want This Job:

• You get to build a service division from the ground up
• You will have full ownership and autonomy — no corporate layers
• Your work directly impacts revenue, profitability, and long‑term growth
• You’ll shape the culture, systems, and performance standards
• You’ll be part of a fast‑growing company with a strong reputation
• You’ll have the opportunity to advance into higher executive leadership

This Position Offers:

• A fast-growing industry with a rapidly expanding company
• Family friendly atmosphere
• Monday-Friday work week with weekly pay
• Health, prescription drug, vision, and dental insurance available
• Short and long-term disability as well as life insurance available
• Matching 401(k) with potential yearly holiday bonus
• Great Work-Life balance and Employee Assistance Program offered

Ready to Build Something That Lasts?

If you’re a strategic, growth‑minded operator who wants to create, lead, and scale a high‑performance service division, we want to meet you.

Apply now and take full ownership of building the next major business unit at Plumbing Solutions, LLC.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Required

• 5+ years of leadership experience in plumbing, HVAC, or electrical service operations
• Proven ability to build or scale a service department
• Strong understanding of pricing, margins, KPIs, and service financials
• Experience leading technicians and operational teams

Preferred

• Experience with ServiceTitan or similar platforms
• Multi-trade experience (plumbing, HVAC, electrical)
• Demonstrated builder mindset with a track record of growth