Director of Operations-USA
Richelieu HardwareCompany Overview :
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity:
We are seeking a Operations Director for the U.S.
Reports to: US VP/GM-Dotted line to Corporate Senior Director-Distribution Location: TBD Department: Supply Chain – Distribution Operations
Role Purpose
The Operations Director is accountable for driving the operational and financial performance of Richelieu’s distribution network in the US. This role ensures that our distribution centers operate safely, efficiently, and consistently—supporting customer satisfaction, cost efficiency, and growth.
Rather than directly managing individual distribution centers, this leader influences outcomes through partnership, data-driven insight, and operational discipline—working closely with Distribution Center Managers, regional operations teams, and cross-functional partners in transportation, planning, and sourcing.
50-60% travel but office out of one of our primary locations.
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.
Key Responsibilities:
- Regional Performance Leadership
•Oversee and guide the overall operational and financial performance of distribution centers within the region.
•Monitor key performance indicators (KPIs) across safety, service, cost, and productivity to ensure alignment with corporate goals.
•Conduct regular business reviews with DC Managers and operations leaders to assess performance and improvement opportunities.
•Support budget development, forecasting, and variance analysis to drive cost discipline and efficiency. - Operational Excellence & Standardization
•Champion consistency in execution of Richelieu’s distribution standards, processes, and metrics across the network.
•Identify and scale best practices between DCs to enhance efficiency, service, and workforce engagement.
•Partner with the Transformation & Excellence team to drive process maturity and continuous improvement initiatives. - Influence, Engagement & Leadership
•Build trusted relationships with DC Managers and site leadership teams—coaching, challenging, and supporting their success.
•Serve as a connector between field operations and corporate supply chain teams, ensuring two-way communication and alignment.
•Support development of emerging operations leaders, fostering a culture of accountability, teamwork, and operational pride. - Network Coordination & Readiness
•Partner with Supply Chain Planning, Transportation, and Sourcing to ensure regional capacity and capability support business growth.
•Contribute to network design discussions, expansion evaluations, and distribution footprint optimization.
•Lead readiness activities for new DC startups, system upgrades, and major operational transitions.
Qualifications:
•Bachelor’s degree in Supply Chain, Operations Management, Business, or a related field (MBA preferred) or commensurate experience.
•10+ years of progressive experience in distribution or supply chain operations, including multi-site leadership exposure.
•Proven ability to manage performance and influence outcomes through indirect leadership.
•Strong analytical, financial acumen, and continuous improvement mindset.
•Excellent interpersonal and communication skills with an ability to inspire, align, and drive accountability.
Leadership Competencies:
•Customer-Driven Always – Champions service excellence and operational reliability.
•Lead with Data, Decide with Purpose – Uses insights to guide decisions and coach others.
•Operate with Discipline – Ensures strong execution and adherence to standards.
•Act as One Team – Fosters collaboration across functions and sites.
•Continuously Improve, Relentlessly Execute – Drives results while building long-term capability.
Compensation and Benefits:
- Competitive market-based salary plus annual bonus
- Monthly car allowance plus fuel and business expense reimbursement
- A comprehensive group insurance plan including medical, dental, vision, long-term and short-term disability insurance, life insurance, etc.
- Employee Stock Purchase Plan with company matching
- 401(K) with employer matching
- Company cell phone
- Paid vacation, 9 paid annual holidays, and sick days