Director Of Operations - North Region

Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

The Director of Operations contributes to IHC’s mission and goals of client satisfaction, quality of care, and productivity; oversees and ensures the effective and efficient management of the overall operation of all Indiana Health Centers through cooperative policy development, regular monitoring, and follow-up. Ensures compliance with federal and state laws and regulations, IHC’s mission, vision, values, and strategic plan; performance objectives, and accreditation standards.

IHC North Region locations include IHC South Bend, IHC Bendix, and IHC Michigan Street.

Evaluation of performance
Performance will be evaluated based on meeting specific goals, productivity measures, employee satisfaction scores, and other quality indicators for this position such as: IHC strategic objectives; site strategic objectives; functional capabilities; leadership and/or employee capabilities; IHC commitments, quality measures, and productivity measures.

Operations responsibilities

• Oversees all operational functions at assigned health center locations.
• Provides direct supervision to Practice Managers at assigned health center locations including recruiting, teaching, coaching, mentoring, performance reviews, and disciplinary action.
• Works with Practice Managers to maintain adequate staffing, marketing plans, supplies, etc. at assigned health center locations.
• Serves as liaison for Executive Leadership Team and the Local Management Teams; collaborates with ELT to troubleshoot health center issues related to HR, IT, etc.
• Meets weekly with the LMT at each site to ensure consistency and compliance with IHC policies and procedures.
• Provides relevant reports to IHC’s Board of Directors.

Technology

• Leverages corporation-wide use of latest technology.
• Proficient in computer skills, including typing and use of Microsoft Office, eCW, etc.

• Practice experience in a health care setting, preferably with community health centers.
• Five (5) years of management experience required, clinical management preferred.
• Bachelor’s degree in health-related field required; Master’s degree preferred.
• Frequent travel to all IHC health center locations throughout the state.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.