Director of Operations – Home Care Agency
Assisting Hands Cave Creek- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About Us:
Position Summary:
Key Responsibilities:
- Execution of the franchise’s business plan
- Manage team and franchise performance through key metrics such as revenue growth, caregiver utilization, retention, client satisfaction, and profitability
- Provide leadership and professional development to an office team comprised of a Care Manager, Scheduling Manager, Marketing Manager, and their direct reports
- Responsible for the HR function, including compliance with all state, federal, and agency regulations. Recruitment, hiring, training, and retention of caregivers and office staff. Supported by recruiting and hiring specialists
- Accountable for the Finance function, including managing budgets, performing payroll, accounts receivable/payable, and financial performance. Day-to-day accounting and bookkeeping activities are performed by a professional accounting firm
- Accountable for accurate documentation, reporting, and operational records
- Manage and resolve client and caregiver escalations professionally and promptly
- Minimum 3 years of management experience in home care, home health, or a related field is REQUIRED. 5+ years is preferred.
- Bachelor’s degree in Healthcare Administration, Business Management, or related field (preferred)
- Strong understanding of home care operations, regulations, and best practices
- Proven ability to manage by metrics and performance data
- Strong leadership and operational management skills
- Excellent communication, organizational, and problem-solving abilities
- Experience with scheduling, billing, and client management in a home care environment
- Working knowledge of scheduling and client management tools, i.e. AxisCare and WellSky
- Valid driver’s license and reliable transportation
- Able to pass a background check and drug screening
- Base Salary: $80,000–$95,000 annually
- Bonus: Up to 20% annual performance-based bonus
- Paid time off and holidays
- Health, dental, and vision insurance
- Professional development and career growth opportunities
- Supportive leadership team and positive work culture
Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.
Aside from the company’s mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.
According to the company’s Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. “Our agencies hire caregivers that first and foremost align with our company’s core values.” Gail went on to explain that their agencies do a complete interview process of each hiring candidate. “We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills.” Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. “Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients,” Gail said.
According to some of the agencies’ caregivers, Assisting Hands motivates their employees to give the best care possible. “They treat their caregivers with very high standards,” said Fatima L. She went on to say that the company strives to provide quality care to their clients for all their individual needs. “Because of this quality care it makes a great difference to all elderly clients and their families.”
Some of the other comments made by various Assisting Hands caregivers are “I applaud this company for the high standards and ethics that I have witnessed…” - Julie J.
“I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee.” Kelsey L.
“What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone’s needs.” LaEasha G.
Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.