Director of Operations / General Manager
1-800-Plumber + Air- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
Director of Operations
1-800 Plumber +AIR of Dallas
Dallas, TX
About the Company
1-800 Plumber +AIR of Dallas is a growing plumbing company that focuses primarily on residential and commercial service, expanding into HVAC services this year. We are strengthening our operational leadership to support our next phase of scale. The Director of Operations will focus on execution, accountability, and financial performance.
Position Overview
The Director of Operations will build and lead the operational engine of the company. This is not a sales-focused General Manager role. This is a disciplined operator role responsible for strengthening structure, improving margin performance, and reducing owner dependence.
Key Responsibilities
• Own and manage weekly KPI scorecards
• Run structured operational meetings (EOS-style preferred)
• Enforce performance standards across field and office teams
• Protect and improve gross margin
• Improve estimate turnaround and close rate consistency
• Increase technician utilization and accountability
• Support HVAC launch operationally
• Reduce owner involvement in daily decision-making
What Success Looks Like (First 90 Days)
• KPI scorecard fully implemented and reviewed weekly
• Estimate turnaround time stabilized within target window
• Margin visibility improved and performance stabilized or trending upward
• Clear accountability structure installed
• Owner no longer primary operational decision layer
Ideal Candidate
• 5+ years leading operations in a field-service or trades business
• Demonstrated P&L ownership
• Strong financial literacy and KPI discipline
• Comfortable leading skilled trade teams
• DISC Assessment Profile - High D / High C behavioral profile preferred
• Plumbing/HVAC experience helpful but not required
We are seeking a structured, accountable leader — not a sales-driven personality.
Culture & Standards
We operate with high expectations and strong integrity.
We value:
• Integrity - Doing what we say we’ll do & only recommending work that is needed
• Protecting customer trust and online reputation
• Holding team members accountable respectfully and directly
• High standards without drama
• Continuous improvement
The Director of Operations must strengthen both operational discipline and cultural standards.
1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.
Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want. Second, it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals. Third, is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment.
Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.