Director of Operations
Freedom House
Full-time
On-site
Anderson, Indiana, United States
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Director of Operations
Who are we?
Freedom House exists to SHOW PEOPLE WHO JESUS IS. Every person we hire must carry a heart to reach lost people and a deep love for the Church. God is writing an unlikely story here in the Midwest, and we believe He is positioning His Church for a meaningful movement that brings glory to His name alone.
Freedom House is a growing, mission-driven church in a season of bold transition and renewed faith. After selling our former property and becoming debt-free, we relocated onto the campus of a local university; embracing a lean, flexible, and highly collaborative ministry model. We gather for worship in shared campus spaces, operate from on-campus offices, and partner closely with community and institutional leaders. This environment requires clarity, adaptability, professionalism, and strong systems that serve people rather than slow them down.
We aren’t perfect but we deeply love Jesus, we love people. If you believe in working really hard AND laughing really hard with the people you work with, this just might work.
Role Summary
The Director of Operations is a senior leader responsible for stewarding the operational health of Freedom House. This role provides leadership across administrative, financial, systems, HR, facilities, and legal functions to ensure the church operates with excellence, integrity, and sustainability.
The ideal candidate is a spiritually mature, strategic, and grounded leader who thrives in change, brings order to complexity, and sees operations not as background work, but as mission-critical ministry. This role partners closely with the Lead Pastor, staff, elders, and external partners to build systems that free pastors and ministry leaders to focus on people and vision.
Reports to: Lead Pastor
What Success Looks Like
- Staff and leaders feel supported, resourced, and clear
- Systems are documented, repeatable, and continually improving
- Financial reporting is timely, accurate, and trusted
- Leadership has clarity and confidence in operational decision-making
- Ministry is accelerated because operations are healthy
Core Responsibilities:
Organizational Leadership & Support
- Partner with leadership, staff, elders, and stakeholders to effectively support ministry efforts
- Translate vision into operational clarity, systems, and execution
- Anticipate organizational needs and proactively address gaps
- Support Sunday and ministry excellence behind the scenes
- Provide calm, clear leadership in a fast-paced and evolving environment
Human Resources & Staff Systems
Provide strategic oversight of HR systems in partnership with ChurchShield.
- Oversee recruitment, hiring, onboarding, training, performance management, and offboarding
- Maintain and update personnel policies and procedures
- Ensure compliance with employment laws and best practices
- Oversee background checks and staff/volunteer safety processes
- Administer compensation, benefits, and insurance programs
- Manage insurance claims and coverage (health, property, liability, workers’ comp)
- Partner with the Chief of Staff on performance management systems
Financial Oversight & Stewardship
Lead the operational stewardship of church finances with clarity and integrity.
- Manage day-to-day accounting operations (AP, giving, reconciliations)
- Monitor expenses and cash flow using BILL and related systems
- Lead annual budget planning, forecasting, and execution
- Provide weekly, monthly, and annual financial reports to leadership, elders, and congregation
- Manage vendor relationships and contracts
- Partner with ChurchShield to ensure compliance, reconciliations, and audit readiness
- Maintain accurate inventory of all church assets
Systems, Technology & Data
Provide leadership over church systems and technology to support staff and volunteers.
- Oversee church management systems, database integrity, and reporting
- Serve as the internal expert for Planning Center Online (PCO)
- Lead IT vendor relationships and service contracts
- Establish technology policies and lifecycle plans for equipment
- Ensure systems are reliable, secure, and ministry-friendly
Facilities, Operations & Risk Management
Oversee facilities and operational logistics in partnership with the Facilities Manager and Anderson University.
- Provide leadership to facilities operations and supervise the Facilities Manager
- Coordinate space usage, access, and keys across campus locations
- Partner with AU on maintenance and replacement planning
- Support project management and operational initiatives
- Oversee risk management, safety protocols, and insurance compliance
Qualifications & Requirements
- A mature and evident relationship with Jesus Christ
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in a growing church environment
- Strong leadership, communication, and organizational skills
- Ability to problem-solve, manage time effectively, and follow through
- High emotional intelligence and professionalism under pressure
- Ability to lead meetings and communicate across diverse groups
- Comfortable working in a fast-paced, multi-task environment
Technology Skills
- Proficiency with MacBook products or ability to learn quickly
- Strong working knowledge of Google Workspace
- Proficiency or ability to learn Planning Center Online (PCO)
- Experience with QuickBooks Online, BILL, and financial systems
- Familiarity with Leadr or similar collaboration platforms
Cultural Fit
Freedom House staff culture values professionalism, direct communication, emotional maturity, ownership, and FUN! We move fast, pray hard, laugh often, and expect leaders to carry weight without spreading anxiety. This role is not ideal for someone who prefers rigid systems, slow decision-making, or a purely behind-the-desk operations role.
At Freedom House, you won’t just fill a role. You’ll help tell a story God is writing in real time. We’re a church that loves Jesus, believes in people, and values excellence, creativity, and joy. If you want your work to matter beyond a paycheck, you’ll feel at home here.
Authority & Empowerment
This role carries both authority and responsibility and is empowered to build systems, recommend improvements, and lead change in alignment with the Lead Pastor.
- This role is a full time, salaried, staff employment role, with a generous benefits package and salary commensurate with experience.
- FH employment is “at will” and employment may be terminated at any time with or without cause or notice.
- The above description covers the most significant duties to be performed but is not all inclusive. There may be other work assignments assigned from time to time that are not mentioned.