Director of Operations

Location: Hybrid/On-Site (Indianapolis Headquarters)

FLSA Status: Full-Time, Exempt

About the role:

The primary function of the Director of Operations is to provide leadership and practical, hands-on support across PreBorn!’s operational functions, specifically in Administrative, Logistics and Facility Operations. The successful candidate will have demonstrated experience in leading operational compliance, process development, cross-functional project support and building/facility management. This role ensures that operational systems scale effectively as the ministry grows. 

Key Responsibilities

1. Operations Leadership + Hands-On Support

- Lead Operations teams while actively participating in solving day-to-day operational challenges.

- Support departments directly during workload spikes.

- Build repeatable systems and work alongside staff to implement them.

- Partner with IT, Software Development, and Reporting on operational readiness.

2. Facilities Oversight (Not Execution)

- Supervise the Building Manager.

- Approve facility budgets, vendor strategy, and improvement plans.

- Oversee compliance and building readiness reports.

3. Logistics Oversight + Participation

- Oversee logistics systems for shipments, equipment distribution, and purchasing.

- Participate hands-on when necessary.

- Build forecasting models for ministry-wide needs.

4. Administrative Operations Leadership

- Supervise the Office Manager

- Lead administrative support functions.

- Build workflows, SOPs, and templates.

- Step in during peak periods to ensure operational continuity.

5. Vendor & Contract Strategy + Support

- Lead contract negotiations and stewardship.

- Establish SLAs and vendor scorecards.

- Support escalation issues.

6. Operational Compliance Leadership + Oversight

- Develop and implement Safety Plans, Emergency Plans, and policy frameworks.

- Build compliance tools and documentation.

- Delegate execution to appropriate Ops staff.

7. Cross-Department Project Leadership

- Lead and participate in operational components of major initiatives.

- Coordinate timelines, risk logs, and implementation efforts.

8. Team Leadership

- Provide mentoring, accountability, and direction for Operations staff.

- Model operational excellence and pace.

- Build a spiritually grounded and service-oriented culture.

Qualifications

- 5+ years of leadership in operations or multi-department oversight.

- Demonstrated success building scalable systems.

- Strong strategic and communication skills.

- Alignment with PreBorn!’s mission and Statement of Faith.

Character Qualities

·       Strategic, Critical Thinker

·       Innovative Problem Solver

·       Collaborative, Flexible and Adaptable

·       Resourceful, Outcomes-based, and Solutions-oriented

·       Forward-thinking