Director of Operations

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards health, vision and dental premiums
• VCP offers a 401k plan at a 4% match after 6 months of employment
• Employees receive 30 days of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview 

Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman who took the oath to defend our nation. The greatest barrier to ending Veteran homelessness is the revolving door of unstable housing and the frustrating maze Veterans must navigate in order to get basic support. We believe that to be an effective program, the first step is to connect Veterans and the community. VCP created an innovative homeless housing program and outreach assistance that provides inclusive services to aid Veterans in re-claiming control over their lives. For more information, visit www.vcp.org.

The Team 

We, the team members and co-founders of VCP, are connectors, feelers, and doers on a mission to help our kin, our kind. We move with swift, bold action, driven by our mission. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect.

The Role 

The Director of Operations will oversee and lead day-to-day operations, ensuring operational needs of all departments are met to facilitate delivery of high-quality services to Veterans and meaningfully engage VCP’s stakeholders. A key focus of the department is on managing and coordinating services requests to ensure our campus is safe and meets the daily needs of the Village and all programs for Veterans. This role involves leading the Operations team to consistently improve best practices and processes, collaborating closely with the Executive Director and other members of the Leadership Team to achieve VCP’s strategic goals. The Director of Operations will determine necessary resources, including finances, personnel, and vendors/service providers, and act as the primary point of contact for supply orders to ensure smooth daily operations. They will manage projects, interact with vendors, and work with the Executive Director to ensure timely project completion. Policy/procedure implementation and adherence along with a high degree of communication are crucial to success in this role. Additionally, the Director of Operations will work with Development to implement and execute the volunteer program and support VCP-sponsored events. They will also develop and maintain relationships with potential donors and volunteers, lead volunteer groups as needed, advocate for the VCP mission, and assist with budget management. 

Essential Duties & Responsibilities 

• Organize and lead overall day-to-day operations. 
• Manage and lead all Outreach and Residential Service requests. 
• Lead the Operations team to enhance best practices and process improvements. 
• Collaborate with the Operations team to ensure ongoing staff improvement and training. 
• Work with the Executive Director to meet VCP’s strategic goals. 
• Determine required resources, including finances, personnel, and service providers, to achieve VCP’s objectives. 
• Act as the main point of contact for all supply orders, ensuring efficient daily operations. 
• Lead projects, meet vendors, and collaborate with the Executive Director to ensure timely completion. 
• Work with other department Directors to implement and execute policies and procedures for efficient operations. 
• Coordinate closely with the Director of Veteran Support Services to align Operations team efforts with program needs and effectively support departmental initiatives. 
• Collaborate with Development in implementing and executing the volunteer program. 
• Partner with Marketing and Development in planning and executing VCP-sponsored events. 
• Develop and maintain strong relationships with potential donors and volunteers. 
• Lead groups of volunteers as needed. 
• Communicate the VCP story and Mission Statement effectively. 
• Work with the Executive Director to manage budget line items, oversee expenditures, and process invoices. 

Competencies and Areas of Expertise 

• Ability to effectively manage people and projects. 
• High school diploma or equivalent. 
• Ability to lift up to 50 pounds. 
• Capable of operating or learning to operate necessary equipment. 
• Flexible schedule, including availability for evenings and weekends as needed. 
• Skill in managing multiple changing deadlines and priorities. 
• Ability to follow instructions and direct others as needed. 
• Proficient in Microsoft products and project management software. 
• Must possess a valid driver's license, maintain an insurable driving record, and be able to operate an agency vehicle as required by the position.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.