Director of Central Library Operations

Under the direction of Deputy Director Library Services, the position is responsible for establishing and maintaining a patron-centered, customer service focused environment at the Central Library.

This is a full-time exempt position with a starting salary of $90,000 plus excellent benefits.  

Schedule

Monday - Friday: 8:30 am - 5 pm, with expectations for evenings and weekends. 

Location

Central Library: 14 W 10th Street, KCMO, 64105. 

Job Duties and Responsibilities (Essential Functions)

1. Plans, coordinates, monitors and evaluates goals and objectives of Central Library’s public facing service points and delivery services. Coordinates staffing, schedules and workflow for the Central Library.
2. Directs the delivery of high-quality library services including information and readers' advisory, catalog assistance, customer account assistance, technology and programming to facilitate effective use of library resources. Maintains adequate staffing levels within budgetary limits, evaluates effectiveness of services offered, and sets standards in accordance with library policy
3. Designs, implements and maintains a welcoming, comfortable, effective and efficient environment throughout the Central Library to enhance the patron experience
4. Leads trains and directs staff in maintaining a welcoming, comfortable and effective environment for patrons
5. Ensures that the Library’s guidelines on patron behavior are enforced
6. Provides oversight, implements, and evaluates circulation policies for all KCPL services. Coordinates the design and implementation of basic circulation training for system wide staff.
7. Engages, and directs staff to engage the community and community organizations to promote the Central Library
8. Coordinates and implements adult focused public programs that engage the downtown neighborhood community in positive shared experiences.
9. Promotes Central Library services to the community through outreach activities and community engagement
10. Directs personnel to assure productivity: interviews, selects, trains, schedules, develops and evaluates staff; organizes, assigns and reviews work; conveys information to staff and staff concerns to administration; participates on and leads committees and work groups
11. Works closely with other departments located within the Central Library to ensure a cohesive experience for patrons.
12. In coordination with Public Safety and Facilities, works with contracted security and janitorial and library staff to maintain a safe, clean environment at the Central Library.
13. Assists with formulation of library goals, objectives, policies and procedures.
14. Prepares monthly report of activities and submits annual budget request
15. Keeps abreast of current trends and developments in profession and in the Kansas City community.
16. Performs other related work and undertakes special projects as assigned

1. Demonstrated ability to interact successfully with staff

2. Demonstrated ability to engage the community

3. Demonstrated ability to organize work effectively, lead and direct personnel and plan programs

4. Considerable knowledge of current management practices

5. Superior oral and written communication skills.

6. Strong public relations and public presentation skills.

7. Proven skills in goal identification and achievement.

8. Advanced computer skills.

9. Demonstrated ability to follow oral and/or written instructions

10. Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education & Experience 

• Master’s degree in relevant fields or an equivalent combination of education and related experience.
• Seven years' experience working in a public library setting or similar public facing / retails setting. 
• Five years of management and supervision experience. 

Work Environment

Work is performed at the Library’s Central location and community partner sites as well as Library Branches throughout the district. Primary workspace is shared with co-workers in an office space within the branch, other work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

How to Apply

Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page. The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application.

All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.