Director, Crisis Service Operations-Administration - Behavioral-FR

Provides executive leadership and strategic oversight for all crisis response and stabilization programs, ensuring alignment with system goals for access, quality, and safety.

• Lead operational management of 23-hour observation, crisis stabilization unit, mobile crisis and other crisis services.

   

• Oversee budget, staffing, and regulatory compliance with DCF, AHCA, Joint Commission, and all applicable state statutes.

• Develop, implement, and monitor revenue-generation strategies aligned with the crisis center’s service model, and funding opportunities.

• Lead performance initiatives, including monitoring access, safety indicators, outcomes, and compliance metrics.

• Represent crisis services in community forums, collaborative meetings, and system- of-care planning efforts.

• Utilize data to drive decision-making, identify trends, and ensure accountability for program outcomes.

• Provide leadership support during critical incidents, emergency response, or system- level crises

• May require occasional evening, weekend, or on-call, rotation coverage availability due to 24/7 operations.

• Regular engagement with external agencies and system partners.

Education:

• Master’s degree in Behavioral Health, Nursing, Healthcare Administration, or related field.
• Must be able to acquire or maintain knowledge of Chapters 394 and 397, Florida Administrative Code 65E-5, AHCA regulations, and Joint Commission standards.

Experience:

• Minimum 5 years in behavioral health leadership, including 3 years in crisis or acute psychiatric care required.
• Experience leading mobile crisis, stabilization, or other emergency behavioral health programs preferred.
• Demonstrated success with quality improvement, performance management, and cross-system collaboration preferred.
• Expertise in crisis systems operations preferred.
• Training in trauma-informed leadership, recovery-oriented systems of care, and/or crisis system transformation preferred.
• Working knowledge of the history and function of alternatives to traditional emergency psychiatric care preferred.

Certification:

N/A

Licensure:

Current Florida state licensure

Registrations:

N/A

Training:

Preference to clinical Supervisortraining, with Continuation Training in supervision of other clinicians.