Director, Certification Operations (Remote in U.S.)
Us Green Building CouncilHOW YOU’LL MAKE AN IMPACT
As Director, Certification Operations, you’ll have the opportunity to make a meaningful impact by helping advance the goals of GBCI. In this role, you’ll take ownership of developing and implementing a vision for performance-driven decision making at GBCI. You’ll establish a framework for business analytics that leverages data to drive quality, consistency, efficiency, and scale into daily program operations. You’ll also drive key initiatives, manage complex projects, support internal and external stakeholders, and improve processes in alignment with our mission and strategic goals.
You’ll report to the SVP, Certification and be part of a collaborative/cross-functional team environment where your contributions will help shape impactful outcomes. You’ll regularly partner with teams such as Finance, Data, Technology, TCS, and Product to deliver high-impact initiatives.
Key Responsibilities
- Maintain an expert-level understanding of the daily operations of multiple GBCI certification and verification programs
- Ensure certification team success through positive leadership, proactive direction setting and high-level oversight; oversee employee onboarding, including interviews and staff training plans
- Execute vision from senior management to drive organizational success and meet business, budgetary, and efficiency goals
- Work collaboratively with GBCI management team to set department goals and performance metrics
- Establish systems and tools for monitoring individual, team, and program performance
- Lead research efforts, leveraging GBCI's robust data infrastructure to produce data-driven insights that inform decision making at GBCI
- Oversee management of GBCI's vendors, including contract renewals, communications, ongoing work assignments, invoicing, and performance monitoring
- Contribute to budgeting and strategic planning processes, including time & expense planning for production operations
- Lead cross-department initiatives (especially with Technology department) providing leadership and direction in support of effective collaboration of cross functional teams
- Regularly collect and analyze feedback from team members and vendors; work with GBCI management to identify, prioritize, and implement improvements to processes and policies
REQUIRED QUALIFICATIONS
Experience
- Minimum 10 years professional experience in business operations
- Minimum 5 years supervising production staff or teams in highly challenging environment with demonstrated results.
- Strong foundational knowledge in the areas of Project Management, Resource Planning & Budgeting, Business Analytics, and Information Technology
- Must be technically conversant in GBCI core offerings including LEED and other standards
- Advanced Excel skills required, experience with database languages (Snowflake, mySQL, etc.), data visualization platforms (PowerBI, etc.) preferred
- P&L Management experience and/or working knowledge of budgets and budget/forecasting process
Education
- Bachelor’s degree required; Advanced degree preferred, preferably in Business Administration, Information Technology, or another related field
Technology/System(s)
- Salesforce
- Microsoft Suite
- Power BI
Skills
- Passion for and commitment to USGBC and GBCI mission
- Strong sense of personal responsibility and accountability for delivering high quality work
- Excellent judgment, analytical thinking, and problem-solving skills
- Detail-oriented and able to prioritize
- Excellent written and verbal communication skills
- Strong interpersonal and customer service skills
Certifications
- LEED Green Associate credential required at time of hire or within one year of start date.
- LEED AP with specialty preferred
Language
- English, bilingual a plus
ABOUT OUR TOTAL REWARDS PACKAGE
Salary
Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.
Benefits
We offer you:
- Competitive compensation
- 401(k) with employer matching
- Professional development reimbursement
- We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims
- Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
- 6 weeks paid renewal leave after 7 years of continuous service
LOGISTICS
Location: This position is performed remotely in the United States
Work Schedule: Monday – Friday 9 AM to 5:30 PM EST
Travel %: 5-10% for conferences and/or team retreats
EEO STATEMENT
The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.
ABOUT US
U.S. Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world’s most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity.
Green Business Certification Inc. (GBCI) is the world’s leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED, EDGE, PEER, PERFORM, SITES, TRUE Zero Waste, and IREE.
We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development.
Our Global Impact
- Over 120,000 LEED-certified commercial projects worldwide
- Millions of square feet of certified healthy, efficient, low-carbon space
- Recognition in 180+ countries for innovation in green building and business practices
Why Join Us?
At USGBC and GBCI, you’ll work alongside passionate, mission-aligned professionals who care deeply about people, the planet, and progress. We offer:
- A purpose-driven, inclusive culture
- Opportunities to grow your career and take ownership of meaningful work
- A chance to make a measurable impact on global sustainability efforts
- We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment.
Meet Our Leaders and Learn More about our Mission:
Culture and Values Statement
Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.