Director, Accreditation Operations

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located in one of Chicago’s most iconic buildings, designed by a world-renowned architectural firm, and is close to public transportation.  With more than 350 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Boston area.

We were named a 2024 Best-in-Class Employer By Gallagher and Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities:

The Director Commission on Dental Accreditation (CODA) Operations is responsible for providing leadership and oversight for the operational activities of the Commission. This role ensures that Commission functions, governance processes, and supporting operations are executed effectively, consistently, and in compliance with applicable policies, accreditation requirements, and regulatory standards. The Director serves as a key operational leader, supporting CODA’s mission through oversight of meetings, projects, training, complaint management, records retention, and brand stewardship.

Must Have:

• Bachelor's degree
• 10 years of experience in higher education, healthcare, nonprofit or regulatory organization.
• Demonstrated experience supporting a volunteer governance body and overseeing stakeholder initiatives
• Experience managing complex operational processes, compliance functions, or complaint resolution systems 

• Familiarity with accreditation regulations, governance processes, and peer-review processes

• Understanding of document retention, records management, and confidentiality requirements

• Familiarity with HIPAA compliance requirements and privacy practices

• Proficiency in operational planning, process improvement, and project management

• Excellent verbal communication, writing, facilitation, analytical, negotiation, collaboration, prioritization, and presentation skills

• Must be influential, a self-starter, results-focused, and strategic

• Travel 3+ times per year, 1-3 nights per trip, for stakeholder conferences, support CODA meetings, or professional development opportunities
• Position may require before and after-hours work

Nice to Have:

• Master's or Doctoral level degree in in education, health administration, dental
• Knowledge of dentistry, higher education administration, and professional volunteers with advanced education
• Knowledge in change management and transformational and servant leadership

Just a few of the benefits offered to employees:

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k) 
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice 

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.