Direct Sales Operations Coordinator - Dillon's Distillery
Mark Anthony GroupDillon’s Small Batch Distillers is driven by an uncompromising commitment to quality. We are what most would call perfectionists—returning to traditional levels of craftsmanship while using modern techniques and equipment to create authentic spirits we believe people will truly love.
From distilling and bottling to hospitality and brand storytelling, our team is handsâon, curious, and deeply invested in the work we do. We take pride in doing things the right way, paying close attention to detail, and continually pushing ourselves to be better. At Dillon’s, quality isn’t a buzzword—it’s a standard we hold ourselves to every day.
As we continue to grow, we’re looking for people who are excited to help us write the next chapter of our story. If you’re passionate about craft, collaboration, and making a real impact in a fastâpaced, entrepreneurial environment, Dillon’s is a place where your work truly matters.
The Role
The Direct Sales Operations Coordinator plays a central role in supporting Dillon’s directâdelivery sales channels by owning the dayâtoâday execution of order processing, invoicing, and fulfillment. This role supports onâpremise customers (bars & restaurants), dutyâfree outlets, select wholesale partners, and all directâtoâconsumer (DTC) platforms. You will be acting as a key point of contact for customers, internal teams, external partners, ensure orders are processed accurately and efficiently, service standards are consistently met, and the sales team is supported in building and maintaining strong customer relationships. You will work closely with cross-functional partners in Sales, Warehouse & Logistics, and Finance to keep our direct sales engine running smoothly.
Direct Sales & Order Fulfillment
- Process, invoice, and coordinate fulfillment of all direct-to-licensee and duty-free orders shipped from the distillery
- Troubleshoot order, delivery, or inventory issues in collaboration with on-site logistics, warehouse teams, and third-party courier partners
- Ensure timely and accurate communication with customers and the on-premise sales team regarding order status and issues
DirectâtoâConsumer (DTC) & Corporate Gifting
- Manage all DTC eâcommerce orders endâtoâend, including customer correspondence, packing, shipping, and delivery coordination
- Support corporate gifting programs and seasonal initiatives, ensuring accuracy, timeliness, and a high standard of execution
Wholesale & ThirdâParty Channels
- Support select wholesale and foodâservice sales channels, including order coordination, reconciliations, and shipments
- Assist with documentation and communication related to thirdâparty sales partners as required
Operational Support & Coordination
- Act as the primary liaison for product sample requests, national programming support, and competition entries
- Maintain inventory of shipping and packing materials and ensure service and presentation standards are met
- Support sales reporting, inventory tracking, monthâend processes, and internal system updates
- Assist with accounts receivable support as needed, including tracking and maintaining netâ30 payment terms
Who You Are
- Completed Bachelor’s Degree in Business, Commerce or related from a recognized institution
- Experience in a customerâfacing or operational role such as retail, hospitality, customer service, or sales support
- Strong organizational skills with the ability to manage multiple priorities in a fastâpaced environment
- High attention to detail and a strong sense of ownership and accountability
- Clear and professional written and verbal communication skills
- Experience in spirits, beverage alcohol, or food & beverage is an asset, but not required
- Selfâstarter with a collaborative, solutionsâoriented mindset and positive attitude
What You’ll Gain
- Handsâon exposure to all aspects of direct sales operations, DTC, wholesale channels, and logistics
- Experience working crossâfunctionally with, Sales, Finance, Operations, as well as the Dillon’s hospitality and retail team
- Opportunities to contribute to process improvement and sales growth initiatives within a scaling business
- A strong foundation for growth within sales operations or broader commercial roles
Why Join Us?
Dillon's Small Batch Distillers is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $50,000 - $58,000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge, skills, experience, and education. As part of our Total Rewards program, we are also proud to offer:
- Company-matched RRSP contributions
- Extended health and dental benefits, and mental health plans with 24/7 access to a primary care physician via Lumino Health
- Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
- Paid time off
- An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.
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At Dillon's Small Batch Distillers, we exist to Unearth the Extraordinary: Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:
Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.
Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.
Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.
Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.