DIR, Central Operations (Leadership Capability Coach)

Let’s be unstoppable together! 

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

We are seeking a strategic and people‑centric capability builder to lead the adoption and maturation of our leader‑led Circana Operations’ core improvement systems—Complete Excellence— through Obeya, PDCA learning, and leadership behavior coaching.

This role partners directly with T2 and T3 leaders to strengthen prioritization, cross‑functional problem‑solving, and weekly leadership routines that drive performance. It is designed for a coach who thrives in ambiguity, understands systems thinking, and can elevate leadership capability across a complex, global operations function.

Success in the Role Includes

• Weekly T2‑owned Obeya meetings running with consistency, psychological safety, and exception‑based decision‑making.
• T2/T3 leaders demonstrate strong LSW habits (protected time, board‑walks, reflections).
• Enterprise-wide consistency in weekly pareto + #1 driver selection.
• Teams running ≥1 active PDCA, updating weekly learning, and advancing toward 2.4.
• A visible culture shift toward leader‑led problem solving and structured learning.

Job Responsibilities

Obeya Leadership & Coaching

• Implement and mature Obeya across value streams.
• Coach T2 leaders in exceptions‑based thinking, prioritization, and decision‑making.
• Facilitate PDCA spotlights, experiment framing, and cross-functional resolution.

Leadership Capability Building

• Train and coach T3 leaders in facilitation, problem-solving, and behavioral routines.
• Improve leader competence in PDCA, pareto interpretation, and weekly prioritization.
• Reinforce LSW behaviors through side-by-side coaching and gemba-style observation.

DMS/PDCA Behavioral Reinforcement

• Ensure teams create weekly reason codes and pareto analyses.
• Drive PDCA learning: weekly updates, next steps, closing aged PDCAs.
• Help leaders move teams from DMS 2.3 prioritization → DMS 2.4 learning and elimination.

Cross-Functional Integration

• Support value stream alignment in Obeya by connecting upstream/downstream issues.
• Surface systemic blockers requiring T1 intervention.

Requirements

5+ years of progressive experience in coaching, leadership development, continuous improvement, or operational excellence roles.

Deep experience with PDCA, team coaching, and leadership routines.

Proven ability to influence senior leaders and drive behavior adoption.

Strong facilitation and interpersonal skills; ability to build trust quickly.

Experience with Lean, Shingo, Kata coaching, or systems thinking a strong plus.

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Remote (United States)

 The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is 102K - 120K.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 4-30-26