Deputy Director of Operations

Job Description
Hours: Full-Time – 35 Hours
Work Location: 30-30 Thomson Avenue, LIC, NY 11101

Only candidates who are permanent in the Administrative Community Relations Specialist title or those who are reachable on the open-competitive exam #6002 may apply. Please include a copy of your Notice of Results or indicate if you are permanent in the title. If you do not meet the previously mentioned civil service criteria, you will not be considered for an interview.

The Department of Design & Construction (DDC), Operations Division, is seeking a Deputy Director of Operations. This position reports directly to the Assistant Commissioner of Operations and is responsible for managing a total of six employees across multiple operational units. The role includes oversight of the Continuity of Operations Plan (COOP) Management & 311 Call Coordination Unit, two site offices, as well as key operational and administrative programs within the division.

The Deputy Director will oversee the Continuity of Operations Plan (COOP) and 311 Call Coordination Unit. The selected candidate will manage COOP staff to ensure the agency’s COOP Plan remains current, compliant, and fully functional. Responsibilities include drafting, coordinating, and presenting COOP functional exercises, newsletters, and tabletop exercises for senior leadership and agency-wide participation. The candidate will also represent the agency at COOP conferences and working groups and will provide support to Operations staff that contribute to initiatives within the Operations Division. The candidate will research, develop, and implement emergency response protocols in alignment with Citywide and State requirements. The Deputy Director will also oversee the tracking of shelter storm volunteers and ensure that all COOP-related data is accurately submitted to NYC Emergency Management (NYCEM). The candidate will work closely with the DDC Health and Safety Officer to ensure that the agency’s emergency preparedness protocol remains up to date.

In addition, the Deputy Director will oversee 311 Call Coordination to ensure that public inquiries related to the New York City Department of Design and Construction (DDC) are handled with accuracy, timeliness, and accountability. Serving as the central point of intake, the unit manages 311 call intake, tracks issues, and routes service requests to the appropriate divisions. Once calls are received and documented, they are forwarded to the appropriate division liaison for further review and action. The unit maintains detailed logs, weekly status reports, and supporting documentation to monitor responses and ensure proper follow-through. Calls received through this hotline range from sidewalk concerns and constituent inquiries to water shutoff notices and employee verifications.

The selected candidate will also oversee two site offices located in Manhattan and Staten Island. The Deputy Director will manage four staff members, including an office manager and administrative staff, who support the Infrastructure and Public Buildings Division by conducting water main shutdowns. Staff also review, release, and reject City permits for construction and pedestrian ramp projects within the Capital Project Outsource (CPO) system in NYC Streets and Protected Streets. This function includes coordinating with expeditors, field offices, and other divisions within DDC. The candidate will conduct monthly visits to the site offices to ensure operations run smoothly and that any issues are promptly resolved. The Deputy Director will work closely with site landlords and DDC’s Facilities team to ensure all building-related matters are addressed appropriately.

The selected candidate will also assist with administrative and operational issues related to DDC’s building leases to ensure landlord compliance with applicable policies and contractual agreements. Responsibilities include reviewing and monitoring lease terms, renewal timelines, occupancy requirements, and space utilization. The Deputy Director will work closely with building management, the DDC Law Division, and the Department of Citywide Administrative Services (DCAS) to coordinate lease negotiations, renewals, amendments, and compliance matters for three DDC office locations. Additional responsibilities include identifying and resolving lease-related issues and maintaining accurate lease documentation. The Deputy Director will serve as a liaison among Operations, Legal, DCAS, other agency representatives, and external partners to support effective lease management. The candidate will ensure that all lease amendments are properly vetted and approved by DDC Legal and added to the official lease files. The Deputy Director will also work with the Assistant Commissioner on submitting new space requests and coordinating with the DCAS leasing team during negotiations with building management.

In addition to these duties, the Deputy Director will collaborate with other Operations Division unit heads and supervisors to develop and implement training initiatives that support staff development and operational effectiveness. The role also includes coordinating work assignments and workflows to ensure adequate administrative coverage across operational units, as well as drafting, editing, and reviewing correspondence on behalf of the Assistant Commissioner.

Authorization to work in the United States is required for this position. NYC Department of Design and Construction does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position, at the time of application.

All applicants, including City Employees:
Please go to NYC Government Jobs | Explore Careers | City of New York, go to Search for Open Jobs, and type in the Job ID # listed above. Submit job application as prompted. Do not apply via Employee Self-Service (ESS), e-mail, mail, or fax your resume to DDC directly.

ADMIN COMMUNITY RELATIONS SPEC - 1002F

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.