Dental Operations Supervisor

Primary Accountability

The Dental Operations Supervisor is responsible for direct supervision of dental support staff members and daily operations of the assigned dental clinic sites. 

Description of Primary Responsibilities

1. Provides supervision to departmental staff
   1. Demonstrates successful leadership by selecting and building talent.
   2. Responsible for performance management of assigned staff, including recognition, performance evaluations, formal coaching and counseling, and making decisions or recommendations regarding necessary disciplinary actions.
   3. Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff or any other change status of assigned staff. 
   4. Demonstrates core leadership behaviors and team one approach.
   5. Responsible for communicating with staff.
   6. Builds a successful team and aligns team performance.
   7. Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with the training plan. In addition to onboarding, provides on-the-job training to develop employees and provides/arranges for remediation when necessary.
   8. Manages the work of the assigned team.  Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction. Daily, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to the manager.
   9. Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on the severity of the offense.
   10. Recommends workflow and procedure changes based on observations from the floor.
   11. Assists the manager in ensuring department expenses stay within budget.
   12. Maintains compliance with all employee-related reporting and tracking.
2. Responsible for facilitating efficient patient flow by coordinating the front and back office dental staff. Connect patients to services throughout the health center.
   1. Operates the dashboard and other metric tools to ensure efficient patient flow while reducing wait times and ensuring cycle times are met.
   2. Ensures appointment schedules are maximized and spread throughout the shift.
   3. Conducts periodic audits in the electronic health record system to ensure workflows related to registration, eligibility, vitals, compliance measures, referrals, and clinical procedures.
   4. Ensures the daily maintenance of clinical logs.
   5. Prepares and posts staff schedules at least one month in advance.
3. Responsible for ensuring patient information is collected, verified, and updated. 
   1. Ensures financial options are reviewed and offered to patients during the registration process. 
   2. Confirms insurance eligibility verification is completed through the appropriate source.
4. Accountable for conducting inspections of work areas, sterilization, and lab areas to ensure compliance with OSHA, Joint Commission, and/or accrediting bodies, regulatory agencies, and infection control guidelines.
   1. Completes the Health Center Checklist and follows up on outstanding issues.
   2. Completes Department Orientation Checklists, Job Specific Competency Assessments, and follows up on outstanding issues. 
   3. Verifies all logs are up to date, including equipment maintenance logs, expiration, and inventory logs.
   4. Responsible for ensuring the completion of equipment maintenance and repair. 
   5. Verifies all sterilization workflows are followed and required biological monitoring is completed.
5. Responsible for patient complaints. 
   1. Assists the patient and develops solutions to problems.
   2. Collaborates with the dental operations manager and other department supervisors when needed to resolve patient issues. 
6. Accountable for patient facilitation and, if necessary, coordinates with other sites to help patients with their appointments.
7. Verifies supplies, forms, and cash boxes are in compliance with our financial policies and regulations.
8. Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions.  Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law. 
9. Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
10. Performs other duties as assigned. 

Description of Primary Attributes

Professional & Technical Knowledge: 

Effective June 1, 2026, all individuals hired into the role must:

1. Possesses proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems, frequently acquired through one of the following:
   1. Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5; or
   2. A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program. 
   3. If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or associate’s degree.
2. Have a minimum of two years of leadership experience or five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
3. Have a minimum credit score of 650.

Technical Skills:

1. Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs, and other elements.
2. Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables, and other standard spreadsheet elements.
3. Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions, and other elements.

Licenses & Certifications: Requires a Dental Assistant certificate. 

Communications Skills:

1. Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
2. Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.
3. Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.
4. Effectively conveys technical information to non-technical audiences.

Physical Demands: The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee is regularly required to sit and type. The employee frequently is required to stand or walk; and occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Pay Scale:

Min Salary Rate: $70,304.00

Max Salary Rate: $108,967.10