Demand Planner

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and
Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's
parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old
Vancouver branch of an American-based company. From this modest beginning, the
Company now has a Head Office in Burnaby, twenty-three Branches, and Four
Distribution Centers spread across Western Canada. We are committed to remaining
a family business and are proud to have the third generation working in the
business. The company's mantra is to ‘inspire excellence and trust’ by providing
creative solutions and unrivaled experiences, in-store and online, that make RSL
the choice for customers, suppliers, and employees at every location. For more
information, please visit: www.rsl.ca [http://www.rsl.ca/]

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience
in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and
Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace
culture. Our commitment to excellence and employee satisfaction has been
recognized with the prestigious “Great Place to Work” certification for six
consecutive years. This accolade reflects our dedication to creating an
environment where every team member feels valued, supported, and empowered to
achieve their best.

The Opportunity:

Scope of the position

Responsible for owning the sales → demand → operations translation process and
establishing a structured Sales & Operations Planning (S&OP) capability. This
role ensures alignment between sales forecasts, financial plans, and inventory
execution.

Duties and Responsibilities:

* Develop and maintain demand forecasts across product categories, regions, and
channels
* Translate sales plans into SKU-level demand forecasts and operational
requirements
* Lead monthly S&OP / demand review process across Sales, Finance, and
Operations
* Analyze historical sales data, trends, and demand drivers to improve forecast
accuracy
* Monitor forecast vs. actual performance and drive corrective actions
* Collaborate with sales, marketing, and finance to align demand plans with
business objectives
* Coordinate with supply chain, procurement, and operations to ensure demand is
executable
* Optimize inventory levels, service levels, and working capital performance
* Identify risks and opportunities related to demand variability and supply
constraints
* Drive continuous improvement in demand planning processes, tools, and data
quality
* Establish and track KPIs (forecast accuracy, bias, inventory turns, service
levels)

Qualifications

* 5+ years of experience in demand planning, supply chain, or sales planning
* Strong understanding of forecasting, inventory management, and supply chain
processes
* Experience working cross-functionally with Sales, Finance, and Operations
* Experience with planning tools, ERP systems, and advanced Excel modelling
* Professional certifications preferred (e.g., CPIM, CSCP)

Key Skills

* Analytical thinking and data-driven decision making
* Strong communication and stakeholder management skills
* Ability to influence cross-functional teams and drive alignment
* Problem solving and root cause analysis
* Process design and continuous improvement
* Advanced Excel and data analysis capabilities

Success Metrics (KPIs)

* Forecast accuracy (MAPE / bias)
* Inventory levels and turns
* Service level / DIFOT
* Reduction in excess and obsolete inventory
* Alignment between sales forecast and operational plan

About us:

The target salary range for this position is $100,000 - $115,000 CAD per annum.
The pay range for this position is a general guideline only. The salary will
depend on internal pay equity and the candidate's relevant skills, experience,
qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members
with a range of benefits:

* RSL is an entrepreneurial company - we don't micromanage
* Enjoy the hybrid work option designed to bring an excellent balance to your
life.
* Embark on a continuous development journey. You have access to $3500 annually
to invest in your professional growth.
* Vacation days
* Stay healthy with our rich benefits package
* Protect your future with our Pension plan
* Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit
discrimination based on age, colour, disability, national origin, race,
religion, sex, sexual orientation, and any other legally protected class in
accordance with applicable federal, provincial and local laws. We are also
committed to creating and maintaining an inclusive and accessible workplace.