Customs Specialist

Customs Specialist (Nights)

Job Description

TRANSX GROUP OF COMPANIES

Operating for over 50 years, the TransX Group of Companies is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs. 

SUMMARY – Custom Specialist (Night) 

Shift: Night Shift; Tuesday to Saturday (17:00 – 02:00)

The TransX Group of Companies has an exciting opportunity for a Customs Specialist to join our Operations - Truckload Department at our Winnipeg facility. 

The Custom Specialist role is directly accountable for driver success and is responsible for ensuring our operational system is accurate and updated live. Acting as a critical support position, your main goal is to ensure our drivers have everything they need for a successful trip. This position focuses on operational excellence, maintaining on-time customer service, and keeping day-to-day fleet processes running smoothly. 

Our Mission: To become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to consistently surpass driver expectations by supporting all drivers to successfully meet utilization targets while honoring home time. Our fleet team will not be satisfied until every driver has successfully met their full potential. 

As a leader within TransX, you will also be expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect. 

KEY ACTIVITIES

Live Operational System Management 

• Update driver PTAs, order ETAs, and maintain live system status for starts and completes. 
• Dispatch and confirm all load assignments to drivers. 
• Process cross-border shipments for customs clearance. 
• Enter service alerts immediately for all operational disruptions. 
• Update the customer (Costco) TMS site when necessary. 
• Maintain continuous status checks with teammates on daily tasks, proactively requesting and providing assistance as needed. 

Communication and Issue Resolution 

• Coordinate a seamless flow of information between drivers, operations, and support departments (including Safety, Shop, and Fuel). 
• Resolve live operational issues with urgency to ensure driver success on the road. 
• Communicate a comprehensive night pass-off report to day staff to ensure operational continuity. 
• Elevate unresolved live issues or critical problems to the Night Supervisor and/or area supervisor. 
• Implement action plans when fleet metrics underperform, which may include recommending driver discipline to meet KPIs.  

SKILLS & KNOWLEDGE

Education & Experience

• Post-secondary education is preferred, ideally in Logistics or Supply Chain Management. 
• Logistics or Supply Chain experience is considered a strong asset. 

Core Skills

• Excellent communication and interpersonal skills. 
• Capable of multi-tasking with a keen, proven ability to prioritize tasks in a fast-paced environment. 
• Able to accurately identify and proactively resolve live operational problems. 
• Solid knowledge of the trucking industry and its associated rules and regulations (e.g., Hours of Service regulations). 
• Computer literate and proficient with industry-related systems. 

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian-owned company operating for over 50 years. 
• Leading transportation and logistics services provider with 11 terminals across North America. 
• Competitive compensation packages. 
• Partnered training programs and ongoing learning supports. 

BENEFITS

• Comprehensive group health benefits. 
• RRSP company match programs. 
• Referral bonus program. 
• Training and tuition reimbursement. 

RECOGNITION PROGRAMS

• Annual employee recognition & appreciation events. 
• Years of service awards. 
• Employee spotlights in our TransX Newsletter. 
• Safety recognition and annual performance incentives. 

OTHER PERKS

• Employee and family assistance program. 
• Encouraged work-life balance. 
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.). 
• A collaborative team environment focused on professional & personal growth. 

APPLY TODAY! 

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter. 

TransX Ltd. is committed to building a culture of diversity, equity and inclusion, and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. 

If you require accommodation for the recruitment process, please let us know at the point of application. 

We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.