Customs Brokerage Operations Manager
Concord Solutions Group
Full-time
On-site
Irwindale, California, United States
Benefits:
- 401(k)
- Bonus based on performance
- Health insurance
- Paid time off
Lead day-to-day U.S. customs brokerage operations for a lean team. Ensure accurate, compliant, and on-time filings with specialized oversight for FDA-regulated entries, FTZ transactions, and AD/CVD-sensitive imports. This role is hands-on: you will manage workflow priorities, coach staff, drive process control, and own escalations that impact cargo release and compliance risk.
Key responsibilities
- Operations leadership (hands-on): Own daily entry production, queue management, cutoff performance, exception handling, and urgent release triage.
- Tariff and trade policy execution support: Stay current on tariff and duty updates (e.g., trade remedies and other applicable duty programs) and provide practical guidance to entry writers to ensure accurate entry filing and duty reporting.
- Compliance controls: Implement risk-based checks for HTS/classification support, valuation, origin, bonds/POA, and recordkeeping quality.
- POA validation oversight: Ensure adherence to the Power of Attorney (POA) validation process, including documentation completeness, authorization scope, and internal controls that support compliant brokerage activity.
- FDA accounts: Ensure accurate ACE FDA data/message set filing; standardize intake of FDA-critical product data; manage FDA holds/exams coordination and corrective actions.
- FDA products include: Food, cosmetic and medical
- Other PGA products handling, USDA, FWS, DOT and EPA
- FTZ: Oversee FTZ workflows (e.g., admissions/214 coordination and downstream entry support), documentation integrity, and operator/client alignment.
- AD/CVD & trade remedies: Identify AD/CVD risk, validate case applicability inputs, ensure correct cash deposit handling, and escalate scope-risk cases early.
- Post-entry & CBP actions: Manage CF28/CF29 responses, holds/exams, PSC workflows, and client-facing escalation communications.
- People & performance: Supervise and cross-train staff; maintain SOPs/checklists; reduce rework and improve productivity/quality.
- Systems & improvement: Own operational use of ABI/ACE tools and document flow; track KPIs (rejects, holds aging, release time, error rate) and drive continuous improvement.
Qualifications
- 5+ years in U.S. customs brokerage operations; demonstrated experience with FDA, FTZ, and AD/CVD.
- Strong working knowledge of ACE/ABI, entry documentation, and compliance workflows.
- Proven ability to lead in a small-team, high-accountability environment.
- Strong written communication and escalation management skills.
- Preferred: Licensed Customs Broker (LCB) or equivalent senior brokerage experience / close partnership with qualifying broker.
Compensation: $78,000.00 per year
Concord Solutions Group stands as a premier full-service customs house brokerage firm, committed to empowering clients through the strategic integration of advanced technology and human expertise. With a solid foundation built on over 30 years of collective experience, our team prides itself on a client-centric approach, maintaining uncompromising standards of excellence. At the core of our philosophy is the conviction that building trust with our clients is paramount to mutual growth. This is achieved by consistently delivering superior outcomes, navigating challenges with resilience, and fulfilling our commitments to clients and stakeholders with steadfast dedication. Our mission is to provide sensible and cost-effective solutions, tailored to the unique needs of your business, ensuring not just compliance, but also a competitive edge in the global marketplace.