Customs Associate

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

Reporting to the Director, Customs, the Customs Associate is responsible for ensuring the timely and compliant clearance of goods through Canadian customs. This role serves as a key liaison between clients and the Canada Border Services Agency, managing documentation, classification, and regulatory requirements with accuracy and attention to detail.

Working in a fast-paced environment, the Customs Associate supports both import and export activities, ensuring shipments move efficiently while meeting all applicable regulations. Success in this role results from strong technical knowledge, sound judgment, and a commitment to delivering reliable service to clients and internal stakeholders.

You will be contributing to that vision by…

• Prepare and process import and export documentation in compliance with Canadian customs regulations and procedures
• Coordinate the payment of duties, taxes, and related charges to ensure timely release of shipments
• Classify goods accurately using HS codes and maintain up-to-date client profiles, including tariff treatments and vendor information
• Ensure entries are submitted and closed within required timelines to avoid delays, storage fees, or penalties
• Provide timely updates to clients and respond to inquiries regarding shipment status and customs requirements
• Liaise with customs authorities and external partners to resolve clearance issues and shipment exceptions
• Support duty drawback activities and ensure compliance with duty deferral programs
• Manage release processes, including obtaining freight release and handling documentation with carriers and terminals
• Process both high-value and low-value shipments in accordance with regulatory requirements
• Support sub-agency activities, including billing, documentation handling, and coordination with internal and external stakeholders
• Maintain accurate records and ensure data integrity across all customs-related systems
• Participate in after-hours coverage on a rotational basis and provide support during peak periods as needed
• Travel to customs offices or airport locations when required
• Contribute to a high standard of service by proactively identifying and resolving issues

What skills & experience you will bring to us

• 2+ years of experience in a customs brokerage or logistics support role
• Certified Customs Specialist (CCS) designation is considered a strong asset
• Solid understanding of customs processes and the broader supply chain environment
• Strong communication skills, both written and verbal, with a focus on building effective relationships
• Comfortable working with numbers, including duties, taxes, and financial data, with good attention to accuracy
• High attention to detail, particularly in documentation and regulatory compliance
• Strong organizational and time management skills, with the ability to perform in a fast-paced environment
• Effective problem-solving skills with the ability to navigate and resolve issues independently
• Proficiency in Microsoft Office, including intermediate Excel skills
• Flexibility to provide after-hours support as required

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.