Customer Segment Consultant II - Data & Analytics Manager – Financial Centers Centralized Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

The Data & Analytics Manager is responsible for acting as a strategic partner for our Financial Centers Centralized Operations team. This individual will leverage Six Sigma methodologies and advanced analytics to strengthen our ability to transform data into actionable insights. The role will focus on enhancing operational strategy, improving performance communication, demonstrating team value, identifying efficiencies, and reinforcing controls and processes. The position partners with senior executives to convert complex data into actionable insights, ensuring compliance and risk mitigation while fostering operational excellence across multiple lines of business. This position requires a strong analytical mindset, deep expertise in process improvement, and the ability to influence stakeholders across multiple levels of the organization.

Responsibilities:

• Data Strategy & Insights
  •    Translate complex operational and performance data into actionable insights that inform strategic priorities and enterprise-level decisions. 
  •    Design predictive and reactive models to anticipate trends and drive improvements. 
  •    Develop advanced dashboards and visualizations to simplify complex data for diverse audiences and demonstrate team value. 
  •    Identify trends, gaps, and opportunities for efficiency improvements using advanced analytics.

• Process Improvement & Six Sigma
  •    Apply Six Sigma principles to assess current processes, identify waste, and implement data-driven solutions.
  •    Lead continuous improvement initiatives to streamline workflows and strengthen operational controls.
  •    Establish and monitor key performance indicators (KPIs) aligned with operational excellence goals.

• Governance & Controls
  •    Ensure adherence to enterprise data management standards and regulatory requirements.
  •    Partner with Compliance, Audit, and Risk teams to maintain robust data governance and control frameworks.
  •    Develop mitigation plans for identified risks and drive closure of control gaps.

• Collaboration & Leadership
  •    Partner with senior executives to convert data into actionable strategies and compelling narratives. 
  •    Drive cross-functional collaboration across multiple lines of business to ensure alignment with enterprise priorities. 
  •    Champion technology adoption and innovative approaches to problem-solving. 
  •    Serve as a subject matter expert for data management best practices and Six Sigma methodologies.

• Operational Oversight
  •    Lead national oversight of Financial Center operational health metrics (e.g., Cash Compliance, CTR, MIS, CIP, Deposit Account Holds, Balancing Accuracy, Performance Losses).
  •    Interpret operational reporting trends to identify root causes, mitigate risk, and influence enterprise decisions.
  •    Oversee end-to-end process management and governance of deliverables and data-driven initiatives.

Required Qualifications:

• 7+ years of experience in banking, data reporting, finance or related fields
• Proven experience in data analytics, data governance, and process improvement 
• Strong knowledge and practical application of Six Sigma methodologies (Green Belt or Black Belt preferred) 
• Ability to translate complex data into clear, actionable recommendations for both technical and non-technical audiences 
• Familiarity with data analysis tools and platforms (e.g., SQL, Oracle, Hadoop/Hive/Impala) 
• Strong project management skills with experience leading large-scale initiatives 
• Excellent written and verbal communication skills, including executive-level storytelling 
• Expertise in advanced analytics, reporting, and operational risk indicators 
• Ability to convert complex data models into strategic insights 
• Proficiency in data visualization tools (Power BI, Tableau, SharePoint) and predictive modeling 
• Proficiency in data management and analytic solutions (MicroStrategy, Alteryx, PowerQuery, MS Power Platform) 
• Deep understanding of compliance requirements (BSA/AML, performance loss prevention) 
• Ability to navigate ambiguity and drive innovation in a matrixed environment

Desired Qualifications:

• Experience in Financial Center or enterprise operations

• Familiarity with AI/ML concepts and advanced data technologies

• Bachelor’s Degree in Business, Data Science, or related field

Skills:

• Data Management & Governance

• Six Sigma Process Improvement 

• Data Modeling & Quality Management

• Reporting & Visualization 

• Operational Risk & Controls 

• Project Leadership

Minimum Education Requirement:   

• High School Diploma / GED / Secondary School or equivalent 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400)

Pay and benefits information

Pay range

$104,800.00 - $163,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.