customer information service representative - retail
Envirofilters
18 hours ago
Full-time
On-site
Canada
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Will train
- or equivalent experience
Work setting
- Urban area
- Retail/wholesale establishment/distribution centre
- Business
Tasks
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Write and edit press releases, newsletter and communications materials
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Computer and technology knowledge
- Internet
- MS Excel
- MS Windows
- MS Word
- MS Office
- Quick Books
- Social Media
- Spreadsheet
- Google Drive
- MailChimp
- Shopify
- Zoho CRM
Type of experience
- Call centre
Area of work experience
- Marketing
Transportation/travel information
- Own transportation
Employment terms options
- Evening
- Morning
Employment terms options
- Day
- Weekend
Financial benefits
- Bonus
- Commission
Other benefits
- Free parking available
- Team building opportunities
- Parking available