Court Operations Specialist, Ramsey County, Criminal Division

The Second Judicial District is accepting internal and external applications for a full-time Court Operations Specialist within the Court Support Unit in the Criminal Division of Ramsey County District Court. Under the general supervision of a Court Operations Supervisor, this position will perform the full scope of varied clerical duties with primary focus on court support, case processing, provide courtroom support, and assist with training for the entire Criminal Division. Successful candidates must be able to travel and work onsite at other Ramsey County courthouse locations, including Maplewood and Kellogg Courthouses.

The position is based at the Ramsey County Courthouse, 15 West Kellogg BLVD, and is primarily on-site with potential opportunities for remote work depending on business needs; a reliable internet connection is required. The hours for this position will be 8:00am – 4:30pm.

This position is responsible for courtroom support within the Criminal Division and provides leadership within the criminal division, primarily supporting courtroom operations. Daily work includes providing work direction, training new and existing employees on courtroom procedures, reviewing clerical work for accuracy and compliance, and reporting to the supervisor on employee progress and performance. The position also works collaboratively with other Court Operations Specialists, Leadworkers and Court Operations Supervisors in the Criminal Division and has daily contact with the public, attorneys, advocates, judicial staff, partner agencies and other court stakeholders.

Responsibilities:

The following are examples of major job duties expected of this position.

• Serves as a subject matter expert for court support and ability to be a resource for court operations staff, using advanced knowledge and expertise to answer questions, address complex or unique situations, and solve problems; access a variety of resources to research problems and consult with supervisors on identified issues or trends.
• Provides input on workflow and process improvements; makes suggestions for improved methods using technology; serves as a change influencer.
• Attends and participates in division/team meetings and training; maintains knowledge of court policies, processes, and procedures. May maintain and organize division or county resources and materials electronically.
• Trains new court operations staff on procedures; provides training on new or changed processes or systems; prepares/creates training materials as applicable; spot checks employee work to ensure understanding; will provide training across division.
• Performs the full range of court operations work within the criminal division which may include electronic case processing systems and related applications and equipment.
• Utilizes applicable technology (i.e., operating and information systems and/or programs) and office equipment to perform and complete work assignments.
• Reviews legal documents for completeness, adequacy, accuracy, restricted identifiers, and compliances with rules and/or statutes; determine processing required and takes necessary action in accordance with court rules, statutes, and procedures
• Assures completeness and accuracy of records. Performs quality assurance checks to ensure proper procedures are being followed, including reviewing employee work and quality assurance reports; reports any concerns to supervisor.
• Maintains professional relationships with a wide variety of court users, justice partners, judicial officers, and coworkers.

Minimum Qualifications:

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying.

• A minimum of one year of experience as a Court Operations Associate including clerking in-court sessions.
• Demonstrates ability to handle multiple tasks while meeting a high level of accuracy in a fast-paced, stressful environment.
• Demonstrates ability to establish and maintain effective working relationships with others.
• Demonstrates ability to learn new computer programs and technology.
• Must be able to work at multiple locations and must be able to travel between multiple locations within the same day.
• Access to reliable internet connection is required when performing work remotely.

Knowledge, Skills and Abilities:

• Knowledge of courtroom decorum.
• Ability to communicate concisely and clearly both verbally and in writing.
• Ability and willingness to adapt to ever-changing priorities and job assignments.
• Ability to handle confidential and sensitive information
• Ability to establish and maintain effective working relationships with co-workers, the public, judicial officers and justice partners.
• Ability to learn, adapt, and utilize new technology, including but not limited to eFiling, eSignature and document management.
• Ability to work under pressure, in a fast-paced environment while maintaining a calm demeanor and high level of accuracy
• Ability and willingness to work in a high-volume, detailed and fast- paced work environment
• Ability to be self-directed, organized, and work with little supervision
• Ability to work at multiple locations and remotely as scheduled

Preferred Qualifications:

• Considerable knowledge of court procedures and policies.
• Sustained history of excellent attendance and punctuality.
• Ability to be flexible in changes with workloads, job assignments, new procedures, different computer systems, court trends, and policies.

Instructions to Apply:

This AFSCME-represented position is posted for bidding and internal/external application simultaneously and will be filled in accordance with the AFSCME contract.  

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

ABOUT US

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth. 

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 2ndHR@courts.state.mn.us. The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities.

Questions:

Please contact Human Resources at 2nddistrictHR@courts.state.mn.us with questions regarding this position.