Counter Sales Associate & Warehouse Support

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Half day Fridays! 

We are seeking a Counter Sales Associate & Warehouse Support employee to join in our Operations team in our Moncton office. Reporting to the Operations Manager, you will play a key role in supporting our day-to-day counter sales operations by assisting customers with product inquiries, order processing, and providing exceptional customer service, while also supporting warehouse functions including receiving, packing, picking, and shipping orders in a clean, organized, and safe work environment.

What You'll Be Doing

• Serve as the primary point of contact for counter sales inquiries, including walk-in, phone, and email requests, ensuring prompt, knowledgeable, and professional service.
• Manage and prioritize multiple counter transactions simultaneously while maintaining a high level of accuracy, organization, and customer satisfaction.
• Receive and process incoming stock and materials, ensuring accuracy and proper documentation.
• Pick and pack orders efficiently, ensuring items are correct and ready for shipment.
• Prepare and complete orders for delivery and pick-up, coordinating timelines as required.
• Label and organize products systematically to support efficient storage and retrieval.
• Maintain accurate inventory records using ERP software, ensuring data integrity and timely updates.
• Maintain a clean, organized, and safe warehouse environment in accordance with company standards.
• Follow all safety guidelines and procedures, contributing to a safe and compliant workplace.
• Assist with loading and unloading trucks as required, ensuring proper handling of materials.
• Other responsibilities as assigned

What You Bring

• A high-school diploma or equivalent
• Prior experience in a warehouse/distribution centre environment, including the use of ERP
• Exceptional customer service skills, with prior experience in a sales/customer service-based environment.  
• A valid forklift license, and previous experience with a forklift
• Excellent organizational skills
• Strong attention to detail and communication skills
• The ability to bend, lift, crouch, kneel and lift up to 75lbs
• The ability to stand for long periods of time

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive.

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.

For any accommodation requests or questions, reach out to Human Resources.