Contract Operations Analyst

Benefits You’ll Love

NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Contract Operations Analyst

You will help simplify and streamline quote-to-cash and revenue operations to make it easy for customers to do business with the client. You’ll impact account management, order-to-cash accuracy, and cross-functional processes while collaborating with sales, customer service, product, finance, and legal. This is a Hybrid role (M/F remote; T/W/Th in office).

Here’s How You’ll Make an Impact on the Team

• Support customer account management, contract validation and execution, order processing, invoice creation, usage metering, and product provisioning
• Perform complex validations of revenue transactions across multiple selling channels to ensure compliance with product rules and revenue standards
• Execute and document SOX controls, create narratives/memos/process documents, and partner with auditors on control design and execution
• Act as a steward and subject-matter expert for customer contracting, order management, and provisioning information to drive optimal customer outcomes
• Monitor automated transaction logs and system reports; troubleshoot, intervene, and manage errors
• Provide escalation support across external customers and internal stakeholders; initiate investigations and drive cross-functional resolution
• Identify automation opportunities, document requirements, partner with technical teams for development and testing, and lead enablement and change management
• Operationalize strategic plans for new product offerings and integrations, including onboarding, data migrations, and maintaining business continuity
• Design and execute reports for reconciliation, capacity planning, performance metrics, and ad hoc requests
• Create and maintain job procedures, process flows, stakeholder FAQs, and onboarding documentation

Here’s What You’ll Need to Be Successful in This Role

• 2-5 years of experience in a related revenue operations, finance operations, or contract/order management role
• Bachelor’s degree or regional equivalent
• Strong written and verbal communication and presentation skills
• Relentless attention to detail with a focus on customer experience
• Critical thinking and the ability to prioritize, multitask, and meet deadlines
• Solid documentation and organizational skills; self-starter who can work independently
• Ability to interpret legal contracts, terms, and conditions
• Knowledge of accounts receivable, revenue recognition, and finance operations
• Demonstrated proficiency with Office 365, ERP, and CRM systems

Here’s What Else Might Help You Out

• Experience working with SOX controls and external/internal audits
• Prior exposure to integrating acquired companies, data migrations, or system onboarding

Pay Range

$28.73 - $35.92/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here