Contract Logistics Local Quality Manager
Kuehne+Nagel
3 days ago
Full-time
On-site
Baie-D'Urfé, Quebec, Canada
It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Tuesday, June 23, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montréal-Nord, QC Canada Site is looking for a new Local Quality Manager to join our Contract Logistics team.
How you create impact
The Local Quality Manager is responsible for establishing, maintaining, and continuously improving quality standards within a high-volume sort center operated under a 4PL model. This role ensures that operational processes meet internal quality standards, customer expectations, and contractual SLAs.
The role acts as the key liaison between internal stakeholders and the 4PL provider to ensure consistent execution, root cause resolution, and continuous improvement across all sortation activities.
Quality Management & Governance
This job posting relates to an available role and not a future talent pool.
What we would like you to bring
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #Quality #Onsite #4PL
Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.
“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Tuesday, June 23, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montréal-Nord, QC Canada Site is looking for a new Local Quality Manager to join our Contract Logistics team.
How you create impact
The Local Quality Manager is responsible for establishing, maintaining, and continuously improving quality standards within a high-volume sort center operated under a 4PL model. This role ensures that operational processes meet internal quality standards, customer expectations, and contractual SLAs.
The role acts as the key liaison between internal stakeholders and the 4PL provider to ensure consistent execution, root cause resolution, and continuous improvement across all sortation activities.
Quality Management & Governance
- Develop and implement site-level quality management systems aligned with company and customer standards.
- Ensure adherence to SOPs, work instructions, and service level agreements (SLAs).
- Establish governance routines with the 4PL provider to monitor quality performance.
- Monitor sortation accuracy, damage rates, mis-sorts, and throughput quality.
- Conduct regular process audits across inbound, sortation, and outbound operations.
- Ensure proper handling, scanning, labeling, and routing of shipments.
- Define, track, and report key quality KPIs, including:
- Sort accuracy
- Damages and claims
- Missed scans / exceptions
- On-time processing adherence
- Analyze trends and provide actionable insights to operations leadership.
- Lead structured problem-solving initiatives (e.g., RCA, Lean, Six Sigma methodologies).
- Identify systemic issues and implement corrective and preventive actions (CAPAs).
- Partner with operations and the 4PL provider to drive continuous improvement initiatives.
- Ensure the 4PL provider complies with agreed quality standards and contractual KPIs.
- Participate in regular performance reviews with the 4PL provider.
- Escalate and resolve recurring quality issues tied to outsourced operations.
- Develop and deliver quality-related training programs for site employees and 4PL personnel.
- Promote a culture of quality ownership at all operational levels.
- Ensure proper onboarding and certification for key roles impacting quality.
- Maintain readiness for internal, external, and customer audits.
- Ensure compliance with company quality policies and regulatory requirements.
- Document and track audit findings and corrective actions.
- Act as the point of contact for quality-related customer concerns or escalations.
- Provide reporting and insights to customers where required.
- Collaborate with cross-functional teams (Operations, HR, Engineering, IT) to resolve quality issues.
- Maintain up-to-date SOPs, work instructions, and control plans.
- Ensure standardization across shifts and operational teams.
- Implement visual management tools to reinforce quality standards.
This job posting relates to an available role and not a future talent pool.
What we would like you to bring
- Bachelor’s degree in Logistics, Supply Chain, Engineering, or related field
- 5+ years of experience in quality management within logistics, warehousing, or manufacturing
- 5+ years of experience in high-volume, fast-paced operational environments (parcel, e-commerce, sortation preferred)
- 3+ years of prior experience working with 3PL/4PL providers or outsourced operations strongly preferred
- Knowledge of quality methodologies (Lean, Six Sigma, ISO standards)
- Proficiency in French and English (English-speaking clients)
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #Quality #Onsite #4PL
Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.