Commercial Sales Operations Specialist

Commercial Sales Operations Specialist

Location: Chantilly, VA
Job Type: Full-Time

Help Keep Commercial Projects Moving

At Mosaic, we're more than a distributor—we're a trusted partner to commercial contractors, builders, architects, designers, and developers throughout the Mid-Atlantic. Our Commercial Sales Team helps customers successfully complete projects of every size, and we're looking for a Commercial Sales Operations Specialist to help keep those projects moving.

If you're organized, enjoy working with customers, thrive in a fast-paced environment, and take pride in making sure every detail is handled accurately, we'd love to hear from you.

About Mosaic

Headquartered in Chantilly, Virginia, Mosaic is a leading distributor of tile, stone, flooring, and installation products with locations throughout Virginia, Maryland, and North Carolina. We partner with many of the industry's leading manufacturers to provide quality products, expert guidance, and dependable service for commercial construction projects.

For more than 50 years, we've built our reputation by developing lasting relationships with our customers and delivering the service they depend on to keep their projects on schedule.

Position Summary

The Commercial Sales Operations Specialist serves as the operational backbone of Mosaic's Commercial Sales Team. This role supports the sales process by managing quotes, orders, customer requests, project documentation, Epicor Prophet 21 (P21) transactions, Excel reporting, and communication between customers, vendors, and internal departments.

The ideal candidate is highly organized, detail-oriented, systems-oriented, and enjoys keeping multiple commercial projects moving efficiently from quote through completion. Success in this role comes from staying organized, communicating effectively, solving problems proactively, and taking ownership of every detail.

What You'll Do

• Support the Mosaic Commercial Sales Team throughout the sales process.
• Prepare customer quotes, pricing information, and product documentation.
• Manage and maintain customer quotes, orders, and project information using Epicor Prophet 21 (P21).
• Monitor open quotes, orders, and project deadlines to ensure timely follow-up.
• Assist customers by phone and email with product information, pricing, availability, and order status.
• Coordinate communication between the Mosaic Sales Team, customers, vendors, and internal departments.
• Research product specifications, lead times, pricing, and installation requirements.
• Assist with project documentation, bid requests, submittals, and related paperwork.
• Create, maintain, and analyze Excel spreadsheets and reports to support the Commercial Sales Team.
• Maintain accurate customer records and sales activity within company systems.
• Proactively resolve issues, communicate updates, and help keep commercial projects moving forward.
• Identify opportunities to improve processes and support the continued success of the Commercial Sales Team.

 What We're Looking For

• 2–5 years of experience in sales operations, sales support, inside sales, project coordination, customer service, or office administration.
• Advanced proficiency in Microsoft Excel, including formulas, sorting/filtering, and creating organized spreadsheets and reports. Experience with PivotTables and lookup functions is a plus.
• Experience working with an ERP system (Epicor Prophet 21 preferred) or similar ERP software.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency with Microsoft Office, Outlook, and other business software applications.
• Experience in commercial construction, building materials, flooring, tile, or distribution is preferred, but not required.

Why You'll Love Working at Mosaic

• Competitive salary
• Performance bonus and company profit-sharing opportunities
• Monday–Friday schedule with no nights or weekends
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays, including your birthday
• Employee product discounts
• Long-term career growth and advancement opportunities
• Supportive, team-oriented work environment
• Join a stable, growing company with over 50 years of industry success

Why This Role Matters

Every commercial project depends on accurate information, strong communication, and exceptional follow-through. As a Commercial Sales Operations Specialist, you'll play a key role in supporting the Mosaic Commercial Sales Team by managing critical project details, maintaining accurate information in Epicor Prophet 21 (P21), coordinating with customers and vendors, and helping keep projects moving from quote through completion.

Your work will directly contribute to our customers' success and the continued growth of Mosaic.

If you're looking for more than just a job—if you're looking for an opportunity to build a long-term career where your work makes a real impact—we'd love to hear from you.